Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Proseus

Canton,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Cost Controller

Repsol/Bedrock
Horseheads, NY
11.2021 - Current
  • Work with cross-functional teams to achieve goals.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Complete day-to-day duties accurately and efficiently.
  • Work in the SAP system
  • Work with multiple vendors to ensure billing is current and up to date.
  • Problem solving in multiple aspects
  • Knowledgeable in the daily certification process
  • Working with contract holders keeping them informed of spend on their accounts and provide support when funds needs to be added while working with the excellence center.
  • Utilize Microsoft Excel for many tasks.

Customer Service Representative

Welch Insurance
Canton, PA
09.2019 - 11.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collected deposits or payments and arranged for billing.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Completed day-to-day duties accurately and efficiently.
  • Made outbound calls to obtain account information.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.

Bank Teller

Chemung Canal Trust Company
Troy, PA
10.2018 - 09.2019
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Entered transactions into computer and issued customer receipts.
  • Responded and assisted customers with account inquiries and updates.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Directed specific questions to appropriate branch personnel.
  • Reported daily averages and shortages to operations department.

Paralegal

Brann, WIlliams, Caldwell & Blaney
Troy, PA
07.2017 - 12.2018
  • Drafted contracts and closing documents for review by attorneys.
  • Verified validity of liens against property being sold.
  • Assisted in the preparation of loan documentation packages for lenders.
  • Wrote property descriptions for use in legal transactions.
  • Processed and issued paychecks and earnings statements for the employees at law firm.
  • Utilized Landex to gain information for recording of deeds.

Education

High School Diploma -

Canton Area School District
Canton, PA
06-1995

Skills

Teamwork

Organization

Time Management

Adaptability

Communication

Timeline

Cost Controller

Repsol/Bedrock
11.2021 - Current

Customer Service Representative

Welch Insurance
09.2019 - 11.2021

Bank Teller

Chemung Canal Trust Company
10.2018 - 09.2019

Paralegal

Brann, WIlliams, Caldwell & Blaney
07.2017 - 12.2018

High School Diploma -

Canton Area School District

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Melissa Proseus