Melissa Pruitt
Fredericksburg,VA
Summary
Customer service professional with proven track record of delivering high-quality support. Known for excellent problem-solving skills and ability to adapt to changing situations. Strong focus on teamwork and achieving measurable results through effective communication and empathy.
Overview
12
12
years of professional experience
Work History
Customer Service Clerk
Central Rappahannock Regional Library
03.2024 - Current
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Processed transactions accurately using point-of-sale systems and software.
- Assisted in training new staff on customer service protocols and procedures.
- Maintained comprehensive knowledge of products to enhance customer experience.
- Developed and maintained positive relationships with customers through effective communication.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
Youth Services Library Asst
CENTRAL Rappahanock REGIONAL LIBRARY
11.2023 - Current
- Assisted in cataloging and organizing library materials for efficient retrieval.
- Provided exceptional customer service by assisting patrons with inquiries and resource navigation.
- Coordinated community programs and events to promote library services and engagement.
- Implemented digital tools to streamline check-out processes and enhance user experience.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
Dispatcher
Plumbing Enterprises LLC
05.2022 - 04.2023
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Tracked and monitored vehicle performance and maintenance.
Library Clerk
CRRL
01.2014 - 04.2022
- Collected and processed fines on overdue library materials.
- Monitored library environments to maintain safe, hazard-free settings.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected fees, fines and donations for balanced library finances.
- Answered patron questions in-person or by phone regarding library services and resources.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Inducted, informed and supported new users with thorough library orientations.
- Maintained secure environment by monitoring visitors at front desk.
- Gained strong understanding of various methods for cataloging books and other materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06.1995
Timeline
Customer Service Clerk
Central Rappahannock Regional Library
03.2024 - Current
Youth Services Library Asst
CENTRAL Rappahanock REGIONAL LIBRARY
11.2023 - Current
Dispatcher
Plumbing Enterprises LLC
05.2022 - 04.2023
Library Clerk
CRRL
01.2014 - 04.2022
High School Diploma -
Woodbridge Senior High School