Melissa Puckett
Carpentersville,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Paraprofessional
Community School District 300
Carpentersville, Illinois
10.2015 - Current
- Assisted teachers with planning.
- Provided guidance to students.
- Supervised small groups of students during instruction time.
- Administered assessments.
- Collaborated with special education staff to develop Individualized Education Plans.
- Helped implement behavior management strategies for individual students.
Kindergarten Teacher
Rainbow Castle Daycare
01.2004 - 10.2015
- Planned/implemented engaging lessons.
- Assessed students' progress and created reports for parents, administrators, and other teachers.
- Developed positive relationships with students, families and staff members.
- Utilized appropriate teaching methods to motivate students in academic tasks.
- Implemented effective classroom management strategies.
- Adapted lesson plans based on student performance data to ensure success for all learners.
- Facilitated parent and teacher conferences in order to discuss student progress.
- Attended professional development workshops in order to stay abreast of current trends in education.
Customer Service Representative
PMExpress / Madden Services
01.1995 - 01.1998
- Some duties include answering phones to assist Philip Morris sales force with any related ordering, power book problems, light filing, executing special orders, Rholme switchboard along with many other miscellaneous responsibilities.
- Answered customer inquiries, provided accurate information regarding products/services.
- Provided excellent customer service to resolve customer complaints.
- Maintained detailed records of customer interactions, transactions.
- Performed administrative tasks such as filing paperwork, updating databases/generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Secretary / Receptionist
Clean Air Engineering, Marketing
01.1992 - 01.1995
- Responsible for general office duties
- Customer service, preparing proposals for client bids, and 10-line switchboard and company inventory
- Helped in other departments assisting sales Engineers.
- Provided administrative support to office manager and other staff members.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
Paraprofessional Certification (Teacher Assistants) -
McHenry County Collage
CDA Certificate (Child Development Associate) -
CDA National Credentialing Program
Studying Early Childhood Education -
Elgin Community College
General Education -
Harper College
Skills
- Preparing Instructional Materials
- Group And Individual Instruction
- Classroom Management
- IEP Familiarity
- Patient
- Behavior Management
- Clerical Support
- Effective Communication
- Conflict Resolution Techniques
- Microsoft Office (All versions)
- Telephone experience
- Database Software
- Good Organizational Skills
- Communication Skills
References
EXCELLENT REFERENCES FURNISHED UPON REQUEST
Timeline
Paraprofessional
Community School District 300
10.2015 - Current
Kindergarten Teacher
Rainbow Castle Daycare
01.2004 - 10.2015
Customer Service Representative
PMExpress / Madden Services
01.1995 - 01.1998
Secretary / Receptionist
Clean Air Engineering, Marketing
01.1992 - 01.1995
Paraprofessional Certification (Teacher Assistants) -
McHenry County Collage
CDA Certificate (Child Development Associate) -
CDA National Credentialing Program
Studying Early Childhood Education -
Elgin Community College
General Education -
Harper College
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