Melissa Puebla Ramos

• Foster positive relationships with customers, patiently addressing concerns and answering questions about available services.
• Improve customer satisfaction by efficiently scheduling appointments and addressing inquiries.
• Increase accuracy of appointment records by diligently verifying details with clients prior to finalizing appointments.
• Support team productivity by providing backup support for inbound calls during peak hours.
• Proactively identify potential scheduling conflicts and address them before they escalate into larger issues.
• Manage high call volume effectively, maintaining professional demeanor and prioritizing tasks accordingly.
• 60 - 100 + calls daily
• Confirm appointments, communicate with clients, and update client records.
• Uphold company reputation through diligent adherence to privacy policies while managing sensitive client information.

Started in 1994 in Salem, OR as a cashier within 1 month I was asked to work the customer service desk.

In 1995 transferred to Portland, OR Johnson Creek store where I worked customer service desk and became the Lead at the customer service desk.

I also did auditing.

Then transferred to the Oregon City store where I did Time and Attendance & File Maintenance.

In June 1999 I transferred to the Fred Meyer Corporate office in Portland where I did Payroll until I left in August 2006.