Melissa Pupalitis
Philadelphia,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Waitress/Counter Attendant
Alcamo Marina Inc.
05.2018 - 10.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed both cash and card purchases and returns.
Cashier/Stocking Clerk
Dollar Tree
10.2017 - 02.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
Grocery Store Cashier
Giant
08.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Photo Center Associate
Walmart
05.2017 - 08.2017
- Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
- Provided high level of assistance to customers regarding special photo projects.
- Assisted with operation of photographic processing machines and equipment to produce images and prints.
- Updated tags, displays and signage for special promotions.
Fast Food Crew Member
Taco Bell
01.2017 - 05.2017
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Guaranteed customer satisfaction by quickly delivering orders.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Money Center Associate
Walmart
05.2016 - 12.2016
- Loaded customer credit cards and signed up new customers for card programs.
- Performed various money center services to customers.
- Answered department phone calls.
- Updated and maintained long-term accounts.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Cashier/Food Service Team Member
Pennsylvania Toll Plaza
08.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Frozen Yogurt Shop Worker
YoGo Factory
06.2014 - 08.2015
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Replenished serving stations with fresh food and cleaned up spills.
Sunday School Teacher Volunteer
Armbrust Wesleyan Church
10.2015 - 05.2017
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Assisted with organizing religious activities and services.
Education
No Degree - Medical Assisting
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Saucon Valley Senior High School
Hellertown, PA06.2015
Skills
- Complaint Handling
- Event Planning
- Customer Service
- Dining Room Management
- POS Systems
- Order Accuracy
- Conflict Resolution
- Client Relations
- Adobe Photoshop
Hobbies
Photography - I have always enjoyed taking photos. Most recently I have taken it to a more professional level, by photographing a wedding for friends and editing the photos using ADOBE Photoshop.
Timeline
Waitress/Counter Attendant
Alcamo Marina Inc.
05.2018 - 10.2023
Cashier/Stocking Clerk
Dollar Tree
10.2017 - 02.2018
Grocery Store Cashier
Giant
08.2017 - 10.2017
Photo Center Associate
Walmart
05.2017 - 08.2017
Fast Food Crew Member
Taco Bell
01.2017 - 05.2017
Cashier/Money Center Associate
Walmart
05.2016 - 12.2016
Sunday School Teacher Volunteer
Armbrust Wesleyan Church
10.2015 - 05.2017
Cashier/Food Service Team Member
Pennsylvania Toll Plaza
08.2015 - 12.2016
Frozen Yogurt Shop Worker
YoGo Factory
06.2014 - 08.2015
No Degree - Medical Assisting
Westmoreland County Community College
High School Diploma -
Saucon Valley Senior High School
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