Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Purdy

Johnston

Summary

Patient-centered representative with effective multitasking, communication and organizational skills. Schedules appointments, collects co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties. As well as making a lasting connection with the clients. I also Love holding babies.

Overview

12
12
years of professional experience

Work History

Locksmith Technician

B & B Lock & Key Inc
11.2017 - 09.2025
  • Used key cutting machines to duplicate or cut new keys.
  • Managed inventory of locks and repair supplies.
  • Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
  • Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.


  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.

Clinic Receptionist

Vinton Family Medical Clinic
04.2013 - 11.2017
  • Processed payments from patients for co-pays and uninsured visits.
  • Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
  • Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
  • Used [Software] Epic to schedule new and follow-up appointments for patients.
  • Collected personal, medical and insurance information to provide accurate verification of benefits.
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Education

Associate of Science - Medical Informatics

Hawkeye Tech
Waterloo Iowa
05-1992

Skills

  • Customer service
  • Patient relations
  • Insurance verification
  • Front desk management
  • Appointment management
  • Drawer balancing
  • Patient scheduling
  • Patient callbacks
  • Medical records management

Timeline

Locksmith Technician

B & B Lock & Key Inc
11.2017 - 09.2025

Clinic Receptionist

Vinton Family Medical Clinic
04.2013 - 11.2017

Associate of Science - Medical Informatics

Hawkeye Tech

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