Melissa Quayle
Butler,US
Summary
General Manager with 10+ years of experience. Passionate about anything I have a hand in. Strong team building and management training skills. Extensive experience in hiring, audits, scheduling, training, sales management and customer service. Certified Food Handlers License-Management (ServSafe) and certified training manager at current employer.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Caseys General Stores Inc
09.2017 - Current
- Successfully managed a team of retail sales associates
- Collaborated with other store managers to streamline processes
- Implemented new customer service standards
- Conducted regular sales meetings and provided training to employees
- Analyzed sales data and identified areas for improvement
- Resolved customer complaints in a timely and professional
- Increased sales by Number% with special displays and promotions.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
Assistant manager
ConocoPhillips
01.2009 - 02.2017
- Solved customer complaints and ensured satisfaction
- Managed inventory and restocked shelves as needed
- Helped customers find items and provided information about products
- Operated register and processed transactions
- Maintained cleanliness throughout the store
- Trained new employees in customer service and sales techniques
- Handled customer complaints and concerns in a professional manner
- Monitored sales floor and assisted customers as needed
- Acted as a sales floor leader in the absence of a manager
- Assisted with floor set changes and inventory stocking
Education
Business
Fort Scott Community College
High School Diploma -
Butler High School
Butler, MO05.2003
Skills
- Employee Training
- Management Training
- Staff Supervision
- Mathematical Calculation and Reasoning
- Sales Tracking
- Pricing Strategies
- Supply Ordering
- Performance Monitoring and Evaluation
- Business Leadership
- Multitasking and Organization
- Recruiting and Hiring
- Problem Anticipation and Resolution
- Sales Strategies
- Policies and Procedures
- Focus and Follow-Through
- Records Organization and Management
- Payroll Management
- Inventory Management
- Cash Management
- Time Management
- Customer Service
- Shift Scheduling
- Delegating Work
- Bank and Safe Deposits
- Complaint Resolution
- Sales Promotion
- Competitor Monitoring
- Employee Terminations
- Team Development
- POS Terminal Operations
Timeline
Store Manager of Operations
Caseys General Stores Inc
09.2017 - Current
Assistant manager
ConocoPhillips
01.2009 - 02.2017
Business
Fort Scott Community College
High School Diploma -
Butler High School