Summary
Overview
Work History
Skills
Timeline
Volunteer

Melissa Queen

Bowie,MD

Summary

Forward-thinking VO of Operations offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

28
28
years of professional experience

Work History

VP of Operations

RLJ Entertainment, Inc
Silver Spring, MD
04.1995 - 12.2022
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Analyzed business processes to identify areas for improvement and develop solutions to address them.
  • Created reports on performance metrics such as inventory levels, production output, customer service ratings.
  • Coordinated with cross-functional teams to ensure smooth operations.
  • Established policies and procedures for day-to-day operations that comply with company standards and regulations.
  • Managed the procurement of materials needed for daily operations.
  • Oversaw the maintenance of equipment used in the production process.
  • Trained new employees on operational procedures and protocols.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Monitored KPIs to evaluate productivity, quality control and other performance metrics.
  • Implemented Lean Six Sigma methodology to streamline processes across departments.
  • Collaborated with senior management team on strategic planning initiatives related to operations activities.
  • Performed root cause analysis on issues impacting operational performance and took corrective action accordingly.
  • Identified cost saving opportunities through process optimization efforts.
  • Negotiated contracts with vendors and suppliers in order to secure favorable terms and pricing agreements.
  • Maintained accurate records of operational data and documents for audit purposes.
  • Conducted regular reviews of staff performance and provided feedback and coaching when necessary.
  • Developed budget plans for upcoming projects and tracked expenses against allocated funds.
  • Served as a liaison between internal departments and external stakeholders.
  • Provided technical support and troubleshooting assistance during periods of system outages or downtime.
  • Communicated with departmental leaders to identify and solve daily operations issues.
  • Created and updated operational documents and database records.
  • Monitored external and internal service providers.
  • Reviewed operations performance reports to drive improvements.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Improved operational efficiencies by analyzing issues and implementing project management.
  • Drove alignment of team members, technology, systems and processes with strategic goals.
  • Spearheaded strategic planning operations to coordinator proper allocation of resources in alignment with mission and capabilities.
  • Provided workplace setting that was conducive to efficient and productive work.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Managed product deliveries by working closely with logistics team and addressing recurrent roadblocks with new tactics.
  • Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
  • Assessed financial reports and statements to review quarterly and annual performance.
  • Led strategic planning, negotiations and contracting for indirect services such as legal, building, leases, facilities, furniture, telecommunications, supplies, records management, recruiting and many others.
  • Reviewed quality of Procurement of raw materials to pinpoint problems and resolve.
  • Researched to determine root cause of issues related to downtime or underperformance.

Skills

  • Organizational Development
  • Workforce Planning
  • Operations Management
  • Facilities Management
  • Cross-Functional Team Leadership
  • Team Building and Motivation
  • Production Scheduling
  • Procedure Implementation
  • Performance Improvement
  • Program Management
  • Business Planning
  • Business Administration
  • Operational Management
  • Strategic Planning
  • Schedule Management
  • Office Administration
  • Expense Reporting
  • Report Preparation
  • Operational Leadership
  • Office Management
  • Business Development
  • Project Management

Timeline

VP of Operations

RLJ Entertainment, Inc
04.1995 - 12.2022

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Melissa Queen