Melissa Queen
Bowie,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
VP of Operations
RLJ Entertainment, Inc.
04.2012 - 12.2023
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
- Led organizational restructuring initiatives to improve overall efficiency, streamline reporting lines, and eliminate redundancies while maintaining high employee morale and engagement levels.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Identified opportunities for automation, leading to a significant reduction in manual labor costs and increased efficiency.
- Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
- Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
- Optimized supply chain management for improved product availability and reduced lead times.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded quality assurance initiatives to ensure consistent delivery of high-quality products while minimizing production defects.
- Drove supplier performance improvements through regular evaluations, feedback sessions, and the establishment of mutually beneficial partnerships.
Director of Operations
Acorn Media Group
04.1995 - 09.2012
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Optimized supply chain management through the implementation of best practices, reducing lead times and improving inventory control.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Business Administration
University of Maryland - College Park
College Park, MDSkills
- Team Building and Motivation
- Operations Management
- Organizational Development
- Production Scheduling
- Capacity Planning
- Facilities Management
- Scheduling
- Office Administration
- Administrative Support
- Project Management
- Customer Service Management
- Administrative Management
- Customer Service
- Team Leadership
- Inventory Tracking and Management
Timeline
VP of Operations
RLJ Entertainment, Inc.
04.2012 - 12.2023
Director of Operations
Acorn Media Group
04.1995 - 09.2012
Business Administration
University of Maryland - College Park
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