Summary
Work History
Education
Skills
Timeline
Generic

Melissa Quick

Indianapolis,IN

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction. Excelled in relationship building and market trend awareness, boosting customer loyalty through meticulous attention to detail and proactive problem-solving. Skilled in documentation and reporting, significantly improved team performance and productivity.

Work History

Shopper

Kroger
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.

Shift Supervisor

Amazon
  • Responded to and resolved customer questions and concerns.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Applied security, safety, and loss prevention strategies during shifts.

Site Manager

Frank E. Irish
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Created weekly and monthly reports and presentations for management team.
  • Assumed responsibility for personnel deployed to work site.
  • Resolved issues between employees and customers using company policies.
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Maintained records and logs of work performed and materials and equipment used.
  • Managed site development with assistance from civil engineers and complied with city and county ordinances.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Billing Coordinator

Woolpert
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Set up effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
  • Referred past due payments to collections department.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Organized accounts for financial audits and supported audit process.
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
  • Oversaw daily operations for billing department handling per month in payments.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Entered details into accounts and tracked payments.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Developed and maintained billing procedures to make timely payments.
  • Responded to customer concerns and questions on daily basis.
  • Utilized various software programs to process customer payments.
  • Collaborated with customers to resolve disputes.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Reconciled accounts receivable to general ledger.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Created improved filing system to maintain secure client data.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Used data entry skills to accurately document and input statements.
  • Processed vendor and supplier payments on weekly basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Maintained accurate records of customer payments.
  • Generated monthly billing and posting reports for management review.

Education

High School Diploma -

Chrisman High School
Chrisman, IL

Skills

  • Brand representation
  • Stock replenishment
  • Market Trend Awareness
  • Promotional planning
  • Store maintenance
  • Merchandise presentation
  • Product Demonstration
  • Shelf Stocking
  • Strong Work Ethic
  • Product Rotation
  • Relationship Building
  • Documentation And Reporting
  • Attention to Detail
  • Online ordering familiarity
  • Customer Relations

Timeline

Shopper

Kroger

Shift Supervisor

Amazon

Site Manager

Frank E. Irish

Billing Coordinator

Woolpert

High School Diploma -

Chrisman High School

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