Melissa Quigg
Cockeysville,MD
Summary
Highly experienced simulation leader with a comprehensive background in nursing education, program management, and healthcare simulation. Adept at overseeing the development and implementation of simulation-based learning programs, managing cross-functional teams, and ensuring the delivery of high-quality educational experiences. Proven track record of enhancing student learning outcomes through innovative simulation practices and effective program administration. Skilled in problem-solving, team collaboration, and maintaining high standards in healthcare education. Certified Healthcare Simulation Educator (CHSE) with a strong commitment to advancing medical education through cutting-edge simulation technologies.
Overview
15
15
years of professional experience
Work History
Academic Account Manage/Education Specialist
Oxford Medical Simulation
04.2024 - Current
- Responsible for oversight over account strategy and relationship management for existing academic clients in assigned region
- Serve as main advisor and manager for accounts with established outreach and timely communication, coaching, and solutions to ensure client success, satisfaction and retention
- Generate and deliver monthly to quarterly account review reports to internal and external stakeholders and identify areas for improvement, growth and expansion
- Collaborate with faculty and directors to develop curriculum mapping and implementation of platform into programs and track KPIs and objectives
- Initiate and execute all contract renewals for clients, while maintaining a high retention rate, minimizing churn and identifying opportunities for upsell.
Director of Nurse Practitioner Program Operations
Northeastern University
08.2022 - 04.2024
- Oversight and management of the development and launch of an online nurse practitioner program
- Responsible for project management relating to development of curriculum, recruitment of students and marketing
- Served as key liaison for a cross-functional team to ensure optimal collaboration, including faculty, admissions, student advising, outside marketing team and university administration
- Problem-solved, provided direct reporting and negotiated solutions and deadlines with key stakeholders
- Performed direct outreach and nurturing for potential applicants throughout application process and served as primary liaison for recruitment via email, phone, virtual and webinar meetings.
Director of Health Services
Anne Arundel Community College
02.2022 - 08.2022
- Responsible for ensuring that Anne Arundel Community College Health Services enhances the educational process by; mitigating health-related barriers to learning, promoting optimal wellness, cultivating the development of self-care abilities, and empowering students and employees to be self-directed and informed consumers of health and wellness services
- Oversaw all administrative, office management, and budgetary functions for Health Services, including two operational budgets and numerous grant budgets
- Manage hiring and supervise all employees of Health Services (including full-time, part-time, student and contract employees)
- Provide direct nursing services and assist with development of health and wellness outreach activities
- Serve as a member of the College's Emergency Management Team and assist with the development, review and implementation of infectious disease protocols
- Manage various grant-funded initiatives including Violence Against Women Act (VAWA), tobacco cessation, opioid abuse awareness and education.
RN Simulation Coordinator
Greater Baltimore Medical Center
08.2021 - 01.2022
- Responsible for day to day operations of simulation center and all equipment/software and staff such as high-fidelity manikins, VR equipment, task trainers and standardized patients and B-Line simulation software
- Collaborated with Simulation Manager to maintain master schedule of simulation activities
- Assisted with budget and shared decision-making for purchases and participated in the establishment and maintenance of procedures and processes in the simulation lab
- Collaborated with Nursing Education Specialists and other key staff to plan, implement and carry out educational material and programs for staff and provided oversight to all simulation interns.
Standardized Patient Program Manager
Carle Illinois College of Medicine
08.2018 - 08.2021
- Provided leadership for all aspects of the Standardized Patient (SP) Program including recruitment, hiring, training, orientation, scheduling and engagement of simulated patients as an active part of the medical education curriculum
- Responsible for the implementation and evaluation of student exams including 6-12 station Objective Structured Clinical Examinations (OSCEs), both in person and via online formats such as Zoom
- Assisted in running simulation-based activities, including SP events, hybrid activities and manikin and clinical skills workshops and exams
- Developed recruitment and orientation programs for standardized patients that ensure their full and continued engagement with the program, and that ensure the curricular needs of the medical education program are fulfilled
- Recommended, created and maintained policies and procedures that support a highly skilled and adaptive simulated patient program
- Supervised and provided guidance to simulated patients and SP Program Specialist to ensure their successful participation in the program and oversaw the assignment and scheduling of standardized patients following specific curricular objectives
- Oversaw, managed and programmed the simulation learning software system (B-Line).
High-fidelity Simulation Facilitator
Parkland College
08.2014 - 08.2019
- Responsible for operations of simulation activities in Health Professions department, including high-fidelity manikin live simulation, task trainer activities and standardized patient activities
- Planned and implemented simulation scenarios in conjunction with RN, LPN and RT faculty and worked closely alongside faculty and students to achieve optimum outcome during each simulation
- Carried out planned scenarios, including adjusting simulator's parameters based on students' clinical decisions to aid in educating students in their decision-making processes
- Role-played as the voice of the patient and other health care professionals, such as physician, dietary, laboratory, pharmacy and switch-board operator
- Provided clinical and communication skills education to students throughout activities and facilitated pre-briefing and debriefing with faculty and students.
Registered Nurse
Carle Foundation Hospital
10.2010 - 08.2018
- Departments of Dermatology, Convenient Care, Family Medicine, Allergy
- Determined patient needs through telephone triage and face-to-face assessment
- Administered appropriate medications, injections and vaccinations
- Provided diabetes and other medical management education and self-management teaching
- Provided patient education on safe medication administration and side effects, self-injection teaching, wound care and general disease management
- Communicated with and educated patients in-person and over the telephone regarding abnormal test results, care plans and recommended follow-up and collaborated with patients, providers and other departments to develop best plans of care.
Nursing Education Specialist
Carle Foundation Hospital
02.2015 - 04.2016
- Coordinated and taught bi-weekly new employee orientation for all healthcare technicians, medical assistants and certified medical assistants for the ambulatory and inpatient settings
- Developed and delivered orientation content, including classroom instruction, hands-on skill training and technical support
- Provided guidance and support to new employees via structured 'rounding' through consistent email and face-to-face contact to ensure positive on-boarding experience and to increase employee satisfaction and retention
- Coordinated certified medical assistant professional development through a hospital-based training program
- Served as a resource for all hospital and clinic staff regarding education-based initiatives.
Community Health and Education Nurse
CHIPS Health and Wellness Center
09.2009 - 08.2010
- Performed individual assessments and telephone triage on-site and during off-site community outreach screenings
- Provided one-on-one and group education to patients and community members regarding diabetes, hypertension, hyperlipidemia and asthma management
- Developed clinic protocols and trained staff for programs funded by a Missouri Foundation for Health grant
- Coordinated community-based diabetic study groups in partnership with the Washington University School of Medicine.
Education
Master of Science - Nursing
DePaul University Master's Entry To Nursing Practice Program
Bachelor of Science - Kinesiology
University of Illinois At Urbana-Champaign
Associate of Arts -
Lincoln Land Community College
Skills
- Problem-Solving
- Project Management
- Teamwork and Collaboration
- Communication
- Team Leadership
- Organization
- Education Delivery
- Curriculum Development
- Adaptability
- Interprofessional Collaboration
- Relationship-Building
- Account Management
- Technical Skills: Microsoft Office Suite, Google Drive, Salesforce, Sharepoint, B Line, Laerdal, Gaumard, CAE Healthcare, VR modalities, Epic, Hubspot, Confluence, Jira
Certificationsandmemberships
CHSE (since 2021), BLS, ASPE member, SSIH member
Timeline
Academic Account Manage/Education Specialist
Oxford Medical Simulation
04.2024 - Current
Director of Nurse Practitioner Program Operations
Northeastern University
08.2022 - 04.2024
Director of Health Services
Anne Arundel Community College
02.2022 - 08.2022
RN Simulation Coordinator
Greater Baltimore Medical Center
08.2021 - 01.2022
Standardized Patient Program Manager
Carle Illinois College of Medicine
08.2018 - 08.2021
Nursing Education Specialist
Carle Foundation Hospital
02.2015 - 04.2016
High-fidelity Simulation Facilitator
Parkland College
08.2014 - 08.2019
Registered Nurse
Carle Foundation Hospital
10.2010 - 08.2018
Community Health and Education Nurse
CHIPS Health and Wellness Center
09.2009 - 08.2010
Master of Science - Nursing
DePaul University Master's Entry To Nursing Practice Program
Bachelor of Science - Kinesiology
University of Illinois At Urbana-Champaign
Associate of Arts -
Lincoln Land Community College
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