Melissa Quintanilla
McAllen,TX
Overview
4
4
years of professional experience
Work History
Design Specialist
Floor & Decor
McAllen, TX
08.2023 - Current
- Worked with creative personnel to establish and create designs related to brand and communications.
- Consulted on tone, style and subject matter, driving layout and design.
- Researched development methods to facilitate design implementation.
- Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.
Scheduling Specialist
ExpressFlooring
Phoenix, AZ
03.2023 - 07.2023
- Used RollMaster and Microsoft Office to document calls and schedule appointments.
- Built loyalty and supported retention goals by establishing rapport with clients.
- Provided information regarding services and policies.
- Answered telephones and directed calls to appropriate staff members.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Cashier Supervisor
Tocaya Modern Mexican
Tempe, AZ
07.2022 - 02.2023
- Designed and suggested new displays to better promote merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Party Hostess
Funtastic Party Place
Mission, TX
06.2020 - 09.2020
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Developed diagrams and floor plans with event setup requirements.
- Stayed current with event trends and organizational culture, optimizing experience cycle.
- Used opportunities to upsell to guests during events, suggesting add-ons and gifts and entertainment services.
Education
University of Texas At Rio Grande Valley
Edinburg, TX03.2022
High School Diploma -
South Texas High School For Health Professions
Mercedes, TX05.2021
Skills
- Design Strategy
- Planning & Instruction
- Problem-solving
- Analytical skills
- Fluent in Spanish
- Relationship building
- Multi-Tasking Abilities
- Computer literate
Timeline
Design Specialist
Floor & Decor
08.2023 - Current
Scheduling Specialist
ExpressFlooring
03.2023 - 07.2023
Cashier Supervisor
Tocaya Modern Mexican
07.2022 - 02.2023
Party Hostess
Funtastic Party Place
06.2020 - 09.2020
University of Texas At Rio Grande Valley
High School Diploma -
South Texas High School For Health Professions