Overview
Work History
Education
Skills
Timeline
Generic

Melissa Quintanilla

McAllen,TX

Overview

4
4
years of professional experience

Work History

Design Specialist

Floor & Decor
McAllen, TX
08.2023 - Current
  • Worked with creative personnel to establish and create designs related to brand and communications.
  • Consulted on tone, style and subject matter, driving layout and design.
  • Researched development methods to facilitate design implementation.
  • Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.

Scheduling Specialist

ExpressFlooring
Phoenix, AZ
03.2023 - 07.2023
  • Used RollMaster and Microsoft Office to document calls and schedule appointments.
  • Built loyalty and supported retention goals by establishing rapport with clients.
  • Provided information regarding services and policies.
  • Answered telephones and directed calls to appropriate staff members.
  • Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.

Cashier Supervisor

Tocaya Modern Mexican
Tempe, AZ
07.2022 - 02.2023
  • Designed and suggested new displays to better promote merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Party Hostess

Funtastic Party Place
Mission, TX
06.2020 - 09.2020
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Developed diagrams and floor plans with event setup requirements.
  • Stayed current with event trends and organizational culture, optimizing experience cycle.
  • Used opportunities to upsell to guests during events, suggesting add-ons and gifts and entertainment services.

Education

University of Texas At Rio Grande Valley
Edinburg, TX
03.2022

High School Diploma -

South Texas High School For Health Professions
Mercedes, TX
05.2021

Skills

  • Design Strategy
  • Planning & Instruction
  • Problem-solving
  • Analytical skills
  • Fluent in Spanish
  • Relationship building
  • Multi-Tasking Abilities
  • Computer literate

Timeline

Design Specialist

Floor & Decor
08.2023 - Current

Scheduling Specialist

ExpressFlooring
03.2023 - 07.2023

Cashier Supervisor

Tocaya Modern Mexican
07.2022 - 02.2023

Party Hostess

Funtastic Party Place
06.2020 - 09.2020

University of Texas At Rio Grande Valley

High School Diploma -

South Texas High School For Health Professions

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Melissa Quintanilla