Melissa Quiroz
Ontario,CA
Summary
To use my previous experience as a detailed customer orientated Supervisor to contribute to the continuous growth of a company. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Ramco Plumbing Heating &Air
Rancho Cucamonga, CA
07.2022 - Current
- Created daily work schedules for drivers based on customer requests and availability of vehicles and drivers.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Received and dispatched calls for commerical and residential costumers.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone and emails, receiving 40-60 incoming calls daily.
Dispatcher/Customer Service
Goettl Air Conditioning & Plumbing
Corona, CA
02.2020 - 06.2023
- Maintained logs of all incoming calls and assigned tasks.
- Managed a large volume of phone calls between 60 80 while ensuring accuracy in data entry.
- Created detailed reports summarizing accounts receivable activity within specified time periods.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Responsible for entering customer payments into the accounting software system.
Dispatcher
Roto-Rooter Plumbing & Drain Service
Ontario, CA
06.2016 - 07.2019
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched between 120 incoming calls for 9 different plumbing branches.
Executive Administrative Assistant
HUMBLE MARKETING CONSULTING
04.2011 - 05.2016
- Organize meetings and consultations, Payroll, Bridge all communication gaps between customer and business, Inputting data to chart and graph, Employee scheduling, Personal Errands
Department Manager
WALMART
06.2010 - 04.2011
- Interview future team members, Planograms, Inventory Control, Price adjustment, Customer service, Ensure sales expectations were met on a daily basis
Receptionist
THE LAW OFFICES OF BRIAN COLOMBIAN
- Updating customer information, Ensuring status of load modifications, Billing and coding, Prepare Packages for bankruptcies, Liaison between the Customer and Bank
Education
High school or equivalent - Medical
West Coast College
12.2008
Skills
- Dispatch
- Logistics
- MS Office
- Network Fleet
- Service Titan
- Management
- Outlook
- Scheduling
- Customer Service
- Time Management
- Planograms
- QuickBooks
- Accounting
- Sales
- Interviewing
- Spanish
- Organizational skills
- Communication skills
- Hotel experience
- Office experience
- Clerical experience
- Property management
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Title: Dispatch supervisor
Timeline
Lead Dispatcher
Ramco Plumbing Heating &Air
07.2022 - Current
Dispatcher/Customer Service
Goettl Air Conditioning & Plumbing
02.2020 - 06.2023
Dispatcher
Roto-Rooter Plumbing & Drain Service
06.2016 - 07.2019
Executive Administrative Assistant
HUMBLE MARKETING CONSULTING
04.2011 - 05.2016
Department Manager
WALMART
06.2010 - 04.2011
Receptionist
THE LAW OFFICES OF BRIAN COLOMBIAN
High school or equivalent - Medical
West Coast College
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