Summary
Overview
Work History
Education
Skills
Special Roles
Implementation Projects
References
Timeline
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Melissa Rabbitt

Oroville,CA

Summary

Results-driven professional with extensive experience in hospital operations and team leadership. Skilled in EMR documentation, process improvement, and budget oversight. Committed to fostering a culture of compliance and driving revenue growth.

Overview

11
11
years of professional experience

Work History

Assistant Director Patient Access

Oroville Hospital
Oroville, CA
04.2021 - Current
  • Serves as support to Director of PFS/Patient Access
  • Professional development of leadership team in disciplinary and departmental matters
  • Oversees Outpatient/ER Registration, Central Scheduling, Financial Counseling, Authorizations, PBX, and QA Specialists
  • Reviews the daily and weekly budget for staffing and productivity
  • Works closely with Utilization Management and HIM for inpatient/outpatient billing/revenue
  • Directly supervises, distributes and assigns the Accounts Not Selected for Billing Report and brings challenges/trends to the Department Manager and Administration to optimize efficiency and increase revenue
  • Provides support to IT for registration and EMR challenges
  • Provides training throughout organization to employees and Department Managers

Supervisor Patient Access

Oroville Hospital
Oroville, CA
04.2016 - 04.2021
  • Served as on-call supervisor for registration areas
  • Employee hiring and professional development
  • Process improvement and employee education with a focus in HIPAA compliance, EMTALA, Patient Identification, Insurance Eligibility and Cash Collections

ROP Medical Scribe Instructor

Butte County Office Of Education
Oroville, CA
01.2016 - 06.2016
  • Created a high-quality curriculum that included Medical Anatomy and Terminology, Requirements for Medical Documentation, and Simulated Patient Dialogues
  • Tracked and documented student progress and accuracy/grading
  • Facilitated student placements for technical hour requirement

Medical Scribe

Oroville Hospital
Oroville, CA
04.2015 - 04.2016
  • Served as Medical Scribe for Orthopedic Surgery Practice and Interventional Pain and Spine Center
  • Documented several patient encounters in fast-paced environment in clinic and hospital procedure rooms
  • Proper assignment of clinical orders and CPTs in the EMR
  • Sent electronic prescriptions to pharmacies using the EMR
  • Kept physician aware of patient communications in the EMR

Patient Access Clerk

Oroville Hospital
Oroville, CA
12.2014 - 04.2015
  • Collect demographic and insurance information during patient interviews
  • Verify insurance eligibility for each patient encounter
  • Complete patient forms and scan into EMR
  • Provide excellent customer service to patients, guests and staff of the hospital

Education

Bachelor of Science -

California State University, Chico
Chico, CA
05-2014

Skills

  • Data Analysis/Entry/Management
  • Process Implementation
  • Strong Communication Skills
  • Collaborative and Adaptable
  • Financial Reconciliation
  • Healthcare Compliance
  • EMR Documentation

Special Roles

  • Serves as the Administrator in several electronic systems within the organization
  • PFS Payer Enrollment Team & PFS Settlement Team
  • Financial Liaison for international cancer patients

Implementation Projects

  • Endoscopy Suite
  • Observation Unit
  • COVID Vaccine registration, charging and tracking community wide
  • New ER Waiting Room Process for Electronic Bed Assignment in EMR
  • Implementation and Product Development of Experian Insurance Eligibility Product at organization level
  • Implementation of Professional Billing for NRHC following the Change Healthcare cyber attack

References

References available upon request.

Timeline

Assistant Director Patient Access

Oroville Hospital
04.2021 - Current

Supervisor Patient Access

Oroville Hospital
04.2016 - 04.2021

ROP Medical Scribe Instructor

Butte County Office Of Education
01.2016 - 06.2016

Medical Scribe

Oroville Hospital
04.2015 - 04.2016

Patient Access Clerk

Oroville Hospital
12.2014 - 04.2015

Bachelor of Science -

California State University, Chico

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