Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
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Melissa Radosta

Palm Beach Gardens,FL

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with Number years of experience and success in working within fast-paced Type pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Pharmacy Technician Team Lead

Petmeds Inc
04.2020 - Current
  • Assess the baseline skill level for new technicians on pharmacy operations
  • Empower my team to accomplish their goals
  • Monthly evaluation meetings with my team, let them know how they're doing against their performance goals and suggest things they can do to improve
  • Assist in completing the authorization process for pending prescriptions or phone calls to vet offices or clinics
  • Ensure the accuracy of all prescription orders
  • Work with a high volume of incoming faxes, and phone calls
  • Respond to all customers and veterinarians in a timely manner.

Medical Receptionist

Jupiter Medical Group
01.2018 - 03.2020
  • Welcoming patients and visitors, answering the telephone and answering any inquiries
  • Scheduling appointments and keep those appointments on time
  • Assisting patients with completing necessary forms and documentation
  • Processing billing and payments, using medical software
  • Faxing, scanning, filling, and mailing documentation
  • Maintaining information confidentiality at all times
  • Keeping a clean and calm reception area
  • Booking and organizing staff and doctor meetings.

Call Center Registered Pharmacy technician II

1-800 Petmeds Inc.
01.2017 - 01.2018
  • Awarded Employee of the Month June 2017 and January 2018
  • Entered new patient profiles and prescriptions into medication input software system
  • Communicated directly with doctor's offices via telephone, and fax
  • Proficiently processed and dispensed written, oral and electronic prescriptions
  • Efficiently answered multi-line phones and processed high volume of order requests from nurses, doctors and pharmacists
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
  • Make outbound calls to international veterinarians for medication approvals for client's orders.

Pharmacy Technician

Publix Pharmacy
06.2007 - 12.2013
  • Greet and assist customer with their needs
  • Processing Insurance claims
  • Prepare Labels, and fill prescriptions
  • Fax and call physicians for renewals
  • Train newly hired pharmacy technician if needed
  • Product Dispensing
  • Inventory and restock shelves
  • Make sure all medications and OTC products are checked for expiration monthly
  • Maintain pharmacy clean and organized
  • Release prescriptions to customers.

Pharmacy Technician

Lake Pharmacy
05.2001 - 05.2004
  • Greet and Assist Customers
  • Make sure all contact information for patient is updated
  • Prepare Labels, and fill prescriptions
  • Product Dispensing
  • Inventory and restock shelves
  • Make sure all products are checked for expiration monthly
  • Maintain pharmacy clean and organized
  • Release prescriptions to customers in a safely manner
  • Fax and call physicians for refills.

Education

Associate's Degree -

Palm Beach State College
12.2007

High school diploma -

Glades Day School
05.2004

Skills

  • Bilingual (Reading and conversation) Spanish and English
  • Excellent customer service skills
  • Genuinely friendly, courteous and helpful
  • Patient and respectful team player who is willing to do what it takes to support the group
  • Familiar with Controlled Substance and syringe/needle law, State of Florida
  • Competent knowledge of pharmaceutical inventory structure and metric measurements
  • HIPAA trained
  • Approved and processed around 600 to 800 prescriptions an 8-hour shift

Certification

Licensed Pharmacy Technician with Florida Board of Pharmacy

Awards

  • Promoted to Pharmacy Technician Team Lead, 07/2021
  • Employee of the Month
  • 08/2020
  • 10/2021
  • 02/2022
  • 06/2022

Languages

Spanish
Full Professional

Timeline

Pharmacy Technician Team Lead

Petmeds Inc
04.2020 - Current

Medical Receptionist

Jupiter Medical Group
01.2018 - 03.2020

Call Center Registered Pharmacy technician II

1-800 Petmeds Inc.
01.2017 - 01.2018

Pharmacy Technician

Publix Pharmacy
06.2007 - 12.2013

Pharmacy Technician

Lake Pharmacy
05.2001 - 05.2004

Associate's Degree -

Palm Beach State College

High school diploma -

Glades Day School
Melissa Radosta