Melissa Radziewicz
ILION,NY
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and enthusiastic reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
I'm looking for part time work. Weekends and possibly a day or two a week.
Overview
10
10
years of professional experience
Work History
Waitress
Symeon's Greek Restaurant
2016.04 - 2023.09
- Cultivated relationships with regular customers and new customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Managed a 6 table section.
Waitress
Denny's
2013.08 - 2016.04
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept a fast pace to keep up with the flow of turning tables.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Certificate - Phlebotomy
MVCC
1101 Sherman Dr, Utica, NY Skills
- Health Code Requirements
- Health Department Regulations
- Accurate Cash Handling
- Dish Preparation
- Time Management
- Customer Order Management
- Maintaining Clean Work Areas
- Attentive Service
- Food Preparation and Safety
- Suggestive Selling
- Quality Control
- Pre-Bussing
- Customer Needs Assessments
Timeline
Waitress
Symeon's Greek Restaurant
2016.04 - 2023.09
Waitress
Denny's
2013.08 - 2016.04
Certificate - Phlebotomy
MVCC
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