Melissa Rager
LANCASTER,OH
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier
Kroger
Lancaster, Ohio
09.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Agent
MCI
Jacksonville , FL
07.2022 - 04.2023
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Identified opportunities to improve customer service processes and procedures.
- Updated customer records in the CRM system accurately with each interaction.
- Created reports detailing customer interactions for management review.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Attended training sessions regularly to stay current on new products or services.
- Answered incoming calls promptly and professionally within company standards.
- Reviewed files, records and other obtained documents to respond to customer requests.
Assistant Manager
Sunoco Gas Station
DeLand, FL
10.2020 - 06.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Online05-2024
Associate of Science - Retail Management
Soutern New Hampshire University
Online09-2022
Deland High School
Deland, FL05-2002
Skills
- POS Systems
- Cash Handling
- Returns processing
- Payment Collection
- Cash Register Operation
- Drawer balancing
- Customer Assistance
- Customer Service
- ID Verification
- Ordering and stocking
- Liquor regulations and compliance
Accomplishments
- I have been inducted into the Honor Society
- Made the Dean's List
- nominated for The National Society of Leadership and Success
Timeline
Cashier
Kroger
09.2023 - 02.2024
Customer Service Agent
MCI
07.2022 - 04.2023
Assistant Manager
Sunoco Gas Station
10.2020 - 06.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Retail Management
Soutern New Hampshire University
Deland High School