Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Melissa Raines

Seneca Rocks,WV

Summary

Dynamic cashier with a proven track record at Rivermart, excelling in customer service and transaction accuracy. Recognized for building strong customer relationships and enhancing satisfaction through patience and empathy. Demonstrated integrity and work ethic while streamlining checkout processes, contributing to increased sales and operational efficiency.

Overview

15
15
years of professional experience

Work History

Cashier

Rivermart
08.2010 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
  • Maintained clean and organized checkout area to promote a positive shopping environment.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash, credit, and debit transactions while adhering to company policies for accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

High School Diploma - Nursing As A CNA

Circleville High School
Circleville, WV
05.1992

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Rivermart
08.2010 - Current

High School Diploma - Nursing As A CNA

Circleville High School

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Melissa Raines