MELISSA RAMIREZ
Oceanside,CA
Summary
Dedicated, professional, problem solver, strong work ethic, team player and motivated to maintain customer satisfaction and contribute to company success. Proven to establish excellent rapport with clients. Reliable and driven with strong time management and prioritizing abilities.
Overview
4
4
years of professional experience
Work History
OPTOMETRIST TECH
Dr. Blink Optometry
03.2023 - Current
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Managed over 50 customer calls per day
- Managed administrative duties with phone reception, appointment scheduling and payment processing
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction
- Educated patients and relations on ocular health and safety, promoting good eye care
- Identified issues during preliminary exam and addressed concerns with physician
PATIENT CARE REPRESENTATIVE
NORTH COAST FAMILY MEDICAL GROUP
07.2022 - 11.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Handled prescription refill requests.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Scheduled approximately 50 to 100 patients per week and made reminder calls.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
OPS GOVERNMENT OPERATIONS CONSULTANT
FLORIDA DEPARTMENT OF HEALTH
10.2021 - 06.2022
- Attended COVID vaccine events
- Gave patients proper information about COVID vaccines
- Answered calls on COVID vaccine card replacement line
- Properly answered emails regarding lost vaccines cards and mailed out new cards
- Input proper information in computer for new refugee clients
- Placed daily calls to schedule refugee patients
- Input medical record data into system as needed
- Followed up with patients
- Checked paperwork to ensure eligibility
- Educated patients on proper paperwork to bring
- Registered refugee, children vaccines, and paying patients
- Helped with translation for Spanish speaking patients
- Input foreign vaccine information into system
- Properly checked out paying patients
- Scanned and attached proper and important information into system
- Helped with vaccine inventory when appropriate
- Made copies of important papers when needed
- Helped keep clinic clean and neat
- Pursued extra training for myself as well as training other employees when asked.
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
MEDICAL ASSISTANT
FLORIDA DEPARTMENT OF HEALTH
10.2020 - 10.2021
- Registered clients as appropriate
- Helped clean as necessary
- Helped out in different areas as needed
- Accurately reviewed super bills on a daily basis
- Pre and Post test patients for any STDs and HIV
- Always pursued extra training for myself
- Keep inventory of medical equipment in each room, and restock when needed
- Set up rooms as appropriate for well woman exams
- Helped order laboratory exams, both for inside clinic lab as well as sent out to outside labs
- Build rapport and trust with clients as necessary to get best care possible
- Educated patients on proper care for diagnosis and provided proper information
- Placed daily reminder calls for next day appointments
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Taught patients about medications, procedures, and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Verified patient insurance coverage and collected required co-payments
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Oriented and trained new staff on proper procedures and policies
OPS SENIOR CLERK
DEPARTMENT OF HEALTH
09.2020 - 10.2020
- Report status of patients coming in and out of clinic
- Pursed extra training
- Accurately and efficiently made rapport with clients to get correct service
- Helped with opening and closing duties
- Made copies of important papers as needed
- Helped and managed COVID screening table
- Left COVID table ready for next work day
- Greeted and screened patients and employees for COVID
- Managed over 100 costumers per day
RETAIL MERCHANDISER
TNG MERCHANDISING
01.2020 - 05.2020
- Accurately check-in boxes of books and totes of magazines
- Place merchandise in desired stores and places to catch client's eye
- Report status of store at end of each work day
- Pursued extra training for myself, as well as asking questions about stores and where new products could be placed to exceed sales.
- Arranged consistent shelves, bins, and racks at 4 locations by following established planograms
Sales Associate
Newslink
01.2019 - 04.2019
- Report status of store to show success in achieving goals
- Increase promotional effectiveness by placing items in strategic areas to catch client’s eyes
- Complete transactions accurately and efficiently
- Actively pursued additional training for myself as well as helped train new cashiers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Set and achieved company defined sales goals
- Selected correct products based on customer needs, product specifications and applicable regulations
- Drove store revenue by offering customers accessories and related purchases to complete selections
Education
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL12.2024
HIGH SCHOOL DIPLOMA -
LETO HIGH SCHOOL
Tampa, FL06.2019
Skills
- 45 WPM
- Employee training
- Sales & Marketing techniques
- Friendly and outgoing
- Able to work on most windows-based programs
- Efficient on all Microsoft office tools
- Exceptional communication and written skills
- Ability to multitask and prioritize daily workload
- Detailed oriented
- Strong listening and presentation skills
- Data Review and Verification
- Compiling Data
Timeline
OPTOMETRIST TECH
Dr. Blink Optometry
03.2023 - Current
PATIENT CARE REPRESENTATIVE
NORTH COAST FAMILY MEDICAL GROUP
07.2022 - 11.2022
OPS GOVERNMENT OPERATIONS CONSULTANT
FLORIDA DEPARTMENT OF HEALTH
10.2021 - 06.2022
MEDICAL ASSISTANT
FLORIDA DEPARTMENT OF HEALTH
10.2020 - 10.2021
OPS SENIOR CLERK
DEPARTMENT OF HEALTH
09.2020 - 10.2020
RETAIL MERCHANDISER
TNG MERCHANDISING
01.2020 - 05.2020
Sales Associate
Newslink
01.2019 - 04.2019
Associate of Arts - Psychology
Hillsborough Community College
HIGH SCHOOL DIPLOMA -
LETO HIGH SCHOOL
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