Melissa Ramirez
Burbank,CA
Summary
Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements.
Upbeat, customer-focused Associate with over 15 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
The Beverly Hills Hotel
Beverly Hills, CA
02.2022 - Current
- High End Hotel Boutique retail sales and merchandising
- Greet each customer and offer assistance in finding requested items, helping boost customer satisfaction and retention.
- Meet Daily Sales goals
- Handle customer complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Use of Magento; E-commerce platform
- Interact with all Hotel outlets to meet the needs of Guests.
Customer Service Administrative Assistant
Wildfox Couture
Los Angeles, CA
04.2015 - 06.2020
- Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Managed website content updates regarding new products or services offered.
- Responded to customer complaints in an efficient and professional manner.
- Processed orders received via telephone, mail, fax, or email.
- Monitored inventory levels of products sold in store or online.
Administrative Assistant
Parent Institute for Quality Education
Los Angeles, CA
07.2011 - 01.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Associate of Arts - Social Sciences
Glendale Community College
Glendale, CA09-2012
Skills
- Customer Service
- Promotional Events
- Retail Merchandising Expertise
- POS System Operation
- Teamwork
- Fluent in Spanish
- Sales Expertise
- Teamwork and Collaboration
- Sales Goals Attainment
Accomplishments
- Awarded employee of the quarter at The Beverly Hills Hotel for Retail and Spa department in 2023.
Timeline
Retail Sales Associate
The Beverly Hills Hotel
02.2022 - Current
Customer Service Administrative Assistant
Wildfox Couture
04.2015 - 06.2020
Administrative Assistant
Parent Institute for Quality Education
07.2011 - 01.2014
Associate of Arts - Social Sciences
Glendale Community College