MELISSA RAMIREZ
Brooklyn,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Medical Secretary
NYU Langone Fertility Center
07.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Collaborated with interdisciplinary teams in coordinating care plans for complex cases requiring input from multiple healthcare professionals.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Madison Women's Health and Fertility
01.2008 - 07.2023
- Provide assistance for front office and perform clerical duties to maintain effective office operations
- Assist and chaperone physicians with procedures such as, Biopsies Ultrasounds and Gynecological Exams
- Prepare exam rooms and measure patients vital signs and gather demographics on new infertility patients
- Assist with infertility patient education
- Answer phones, route callers, take messages and provide information to clients
- Schedule appointments, obtain authorizations and pre-authorizations for patient care services
- Maintain master calendar for physicians
- Create and maintain charts, graphs, spreadsheets and databases
- Prepare exam rooms, assist with patients' vitals and inventory of equipment
- Scan, email and fax documents on patient's behalf
- Compile medical records and HIPAA compliance
- Perform QC, responsible for record keeping and maintenance on DEXA Machine
- Perform QC, maintenance on Adviar Centaur CP Machine
- Perform testing on patient's blood work
- Provide adequate instructions for patient's fertility treatments
- Prepare and send electronic prescriptions at Doctor's direction
- Maintain Practices receivables account
- Obtain prior authorization for patient's fertility treatments.
Medical Assistant
Callen-Lorde Community Health Center
01.2004 - 01.2009
- Assisted and observed with patient care procedures which include gynecology, colposcopies, LEEP procedures, pregnancy testing and other in-house labs
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality maintained patient demographic information and data collection systems
- Maintained and set up patient rooms for physical examinations; interviewed patient's medical histories, explained treatments procedures, sterilize equipment and dispose of contaminated supplies
- Acted as liaison between patients and staff to address and/or resolve problems, inquiries and concerns including test results
- Recorded vital signs and performed venipuncture & finger sticks on adults
- Performed EKGs
- Assisted in storage and procedure of sperm specimens, and alternative inseminations
- Utilized PC for ordering medical supplies and vaccines via internet and filing and organization of office protocols
- Answer multi-line phone, operate fax and copy machine.
Medical Receptionist
Premier Pediatrics
01.2000 - 01.2001
- Processed patient statements, key data, post transactions, and verify accuracy of input to reports generated
- Researched and respond by telephone and in writing to patient inquiries regarding billing issues and problems
- Maintained patient demographic information and data collection systems
- Performed a variety of general clerical duties, including telephone reception, mail distribution, and other routine functions.
Education
Associates Degree in Medical Assisting -
Anthem College
Medical Assistant Certification -
The Allen School, Inc
Bachelor of Arts - Psychology Teacher Education
Medgar Evers College of The City University of New York
Brooklyn, NYSkills
- Patient check-in
- EMR Updating
- Customer Service
- Critical thinking abilities
- HIPAA
- Medical terminology expertise
- Patient Scheduling
References
References furnished upon request
Certification
Timeline
Medical Secretary
NYU Langone Fertility Center
07.2023 - Current
Medical Assistant
Madison Women's Health and Fertility
01.2008 - 07.2023
Medical Assistant
Callen-Lorde Community Health Center
01.2004 - 01.2009
Medical Receptionist
Premier Pediatrics
01.2000 - 01.2001
Associates Degree in Medical Assisting -
Anthem College
Medical Assistant Certification -
The Allen School, Inc
Bachelor of Arts - Psychology Teacher Education
Medgar Evers College of The City University of New York
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