Melissa Ramirez
Bryan,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Leader
Dairy Queen Grill & Chill
Bryan , TX
01.2012 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
High School Diploma -
Travis B Bryan High School
Bryan, TX05-1999
Associate of Applied Science - Information Technology And Networking
DeVry University
Villa Park, ILSkills
- Production Reporting
- Operations Support
- Customer Service Management
- Production Scheduling
- Team Collaboration and Leadership
- Inventory Counts
- Sales Reporting
- POS System Operation
- Goal Setting and Tracking
- Cash Handling
- Positive Attitude
- Staff Training and Development
- Sales and Upselling
Certification
- Undergraduate certificate in Information Technology Essentials
- ServSafe certificate
Timeline
Shift Leader
Dairy Queen Grill & Chill
01.2012 - Current
High School Diploma -
Travis B Bryan High School
Associate of Applied Science - Information Technology And Networking
DeVry University