MELISSA RAMIREZ
Indianapolis,IN
Summary
Professional with strong background in customer interactions and service solutions and history of patient care. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Prosthodontist/Office Medical Surgical Assistant
Clear Choice Dental Implant Center
08.2024 - Current
- Restored patients' ability to speak, eat, and smile confidently with custom dental prostheses.
- Implemented advanced digital imaging techniques for more accurate diagnosis and treatment planning.
- Performed surgery to prepare the mouth for dental implants, and to aid in the regeneration of deficient bone and gum tissues.
Dental Assistant/Back-Up Coordinator
Indiana University School of Dentistry
02.2022 - 08.2024
- Company Overview: Emergency Clinic Dental Assistant/Back-Up Coordinator
- Provides clinical and administrative support to ensure efficient patient care
- Aided dental students in X-ray methods, necessary instrumentation and materials
- Collaborated with dental students in scheduling using Axium software, calling back patients, and with four-handed dentistry
- Interprets for Spanish-speaking patients when needed
- Manages and organizes Emergency Clinic orders and supply levels
- Chairside assisted the doctor in various procedures
- Trained new team members on proper sterilization techniques and infection control protocols
- Demonstrated proficiency in dental terminology, procedures and equipment to ensure patient comfort during treatment
- Charted patient data and treatment in electronic health records system
- Handled financial responsibilities in office
- Responsible for scheduling patients and checking in and out using Eaglesoft software
- Contacted insurance companies to verify patient eligibility and coverage
- Translated for patients when needed
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Emergency Clinic Dental Assistant/Back-Up Coordinator
Lead Dental Assistant
Familia Dental
03.2021 - 02.2022
- Company Overview: Lead Dental Assistant
- Lead Dental Assistant
Front Desk Receptionist
Familia Dental
02.2021 - 03.2021
- Company Overview: Front Desk Receptionist
- Front Desk Receptionist
Education
Indianapolis Dental Assistant School
01.2021
Indiana University - Purdue University
05.2020
Skills
- Reliable team member
- Adaptability
- Exceptional customer service
- Excellent patient care
- Attention to detail
Certification
- CPR Certified, American Heart Association, 2021
- X-Ray Certified, State of Indiana, 2021
- Nitrous Oxide Certified, Indiana University School of Dentistry, 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Prosthodontist/Office Medical Surgical Assistant
Clear Choice Dental Implant Center
08.2024 - Current
Dental Assistant/Back-Up Coordinator
Indiana University School of Dentistry
02.2022 - 08.2024
Lead Dental Assistant
Familia Dental
03.2021 - 02.2022
Front Desk Receptionist
Familia Dental
02.2021 - 03.2021
- CPR Certified, American Heart Association, 2021
- X-Ray Certified, State of Indiana, 2021
- Nitrous Oxide Certified, Indiana University School of Dentistry, 2023
Indianapolis Dental Assistant School
Indiana University - Purdue University
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