Melissa Ramirez
Miami,FL
Summary
Dedicated Retail Pharmacist skilled at assisting and instructing customers in the proper use of medications used to treat acute and chronic medical problems. Apply the knowledge I received to better assist customers about their healthcare needs and to provide excellent customer service.
Well-versed in collaborating with an interdisciplinary team of professionals to provide patients with appropriate medications and excellent healthcare. Skilled communicator, multitasker and problem-solver with bilingual in English and Spanish. Licensed Pharmacist in Florida who excels at teamwork, conflict resolution and provide excellent healthcare to improve patient's quality of life.
Overview
23
23
years of professional experience
Work History
Staff Pharmacist
Capsule Pharmacy
12.2023 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Ensure the accurate and timely delivery of prescriptions order to patients
- Experience in Capos and pioneer processing system
- Multitasking various pharmacy tasks
- Processing, filling, inventory and customer inquiries
- Collaboration with pharmacy colleagues to ensure a smooth customer experience as well as communicate with our logistics manager to handle deliveries efficiently
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Reconstituted oral liquids.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Pharmacist
Publix Super Markets Inc
09.2017 - 02.2024
- Reviewed physician prescriptions to assess accuracy and safety
- Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and protocols
- Placed timely and accurate supply orders to maintain optimal levels of medications, containers, labels and other materials
- Instructed individuals on the proper use of blood pressure monitors and glucometer machines
- Recommended over-the-counter medications for patients as determined by symptoms
- Communicated with nursing and medical personnel regarding drug therapy issues
- Administered a variety of immunizations per CDC guidelines and Florida protocol
- Handled third-party insurance processing tasks to assist patients
- Provided patients with pamphlets and verbal instructions about how to properly take, handle and store medications
- Ordered supplies according to expected pharmacy needs
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty
- Typing and verifying prescriptions for my store as well as helping other stores to increase efficiency and patient satisfaction
- Handled drug dispensing and answered questions from patients regarding medications
- Provided patient counseling regarding OTC medications
- Reached out to doctors and healthcare providers to inquire about prescriptions
- Handled prescription transfers between other pharmacy chains
- Interact with healthcare professionals when certain medications are not covered to change to an alternative therapeutic treatment
- Retrieve and file prescriptions appropriately according to state and federal law regulations
- Ordering inventory through various wholesalers
Per Diem Pharmacist
Amazon PillPack
04.2019 - 02.2020
- Final image check of every pill in packets prior to going out for delivery
- Work closely with technicians to identify defects such crush/split pills or missing medications in the Pillpack
- Send back errors to technicians for review/correction to ensure the highest quality
- Calculating insulin packages are accurate
- Get priority and non priority packages out in a timely and efficient manner
- Alternating work stations with other pharmacist to provide a smooth workflow
Pharmacy Intern
Publix Super Markets Inc
09.2014 - 05.2017
- Handled insurance claims issues
- Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions
- Communicated with patients in a manner that provided compassion but kept medical information private
- Delivered personable customer service at pharmacy drop-off and pick-up counters
- Checked the pharmacy area regularly to ensure it was kept neat, clean and free of debris
- Advised patients regarding proper use of new medications and OTC products
- Counseled type 2 diabetes patients on medication therapy, nutritional foods and exercise
- Used pharmacy software to verify prescription and insurance information
- Entered data and prescriptions into patient profiles using Publix Enterprise software
- Cleaned and sanitized both counting trays and counters after medication preparation
- Provided blood pressure and blood glucose tests to patients
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls
- Successfully assisted customers with medical issues and provided valuable healthcare counseling
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Verified patient data and billing information
- Appropriately resolved customer issues, complaints and questions
- Maintained proper storage and security conditions for all drugs
- Strictly maintained customer and patient confidentiality
- Regularly entered prescription and insurance billing information into patient profiles
- Communicated with all customers and staff in a pleasant and professional manner
- Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers
- Verified accuracy and completeness of information on prescription and refill requests
- Labeled all products appropriately, including cautionary and auxiliary labels
- Communicated directly with doctors' offices via telephone, fax and email
- Consistently upheld proper pharmacy and general safety procedures and standards
- Precisely processed third party prescriptions and managed adjudication review
- Proficiently processed and dispensed written, oral and electronic prescriptions
- Maintain proper inventory and stocking of medications
- Preparing antibiotics
- Learning how to translate prescriptions
- Interact with healthcare professionals and recommend possible generic substitution for drugs not covered under prescription drug plan
Pharmacy Technician
Hermanas Gonzalez Pharmacy Independent Pharmacy
08.2002 - 08.2013
- Filled and processed prescriptions to ensure prompt and efficient patient care
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels
- Maintained clean and organized pharmacy shelving and work areas
- Entered prescriptions into the system and filled medication orders
- Resolved third-party rejection claims
- Restocked shelves and prepared expired drugs for return
- Ordered medicines daily to ensure compliance with demands and needs
- Calculated dosage, filled prescriptions and prepared prescription labels
- Communicated with insurance companies for billing purposes
- Ensured customers received quality care through collaboration with the pharmacist
- Verified prescriptions by contacting the physicians' office
- Maintained lines of communication with patients, providing instructions and general support
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Retrieved voicemails to better assist customers
- Ensured proper entry and processing of patient prescriptions in company system
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Retrieve and file prescriptions appropriately according to state and federal law regulations
- Delivering medications
- Ordering inventory through various wholesalers
- Preparing antibiotics
- Learning how to translate prescriptions
- Practicing problem solving skills/communication
Education
Doctor Of Pharmacy -
Nova Southeastern University
Fort Lauderdale, FL05.2017
Bachelor of Science -
Florida International University
Miami, FL2013
Associate of Arts -
Miami Dade College
Miami, FL2005
Skills
- Collaborating well with others
- Providing excellent customer service
- Resolving complaints
- Strong work ethic
- Integrity
- Good communication
- Responsible for tasks assigned
- Energetic and positive attitude
- Ability to multitask
- Computer skills with Publix enterprise system
- CAPos and Pioneer processing systems
- Interpreting prescription
- Dispensing medicines
- Delegating assignments
- Proper storage understanding
- Dosing recommendations
- Supply Ordering
- Interpreting and Processing Medication Orders
- Staff Training
- Outcomes MTM
- Reviewing Prescriptions
- Critical Thinking
- Confidentiality and HIPAA
- Verifying Orders
- Dosing Recommendations
- Vaccination Administration
- Operate Cash Register
- Checking for interactions
- Physician Consultations
- Pharmacy Policies and Procedures
- Setting Up Profiles
- Pharmaceutical calculations
- Supply ordering
- Reviewing prescriptions
- Educating patients
Timeline
Staff Pharmacist
Capsule Pharmacy
12.2023 - Current
Per Diem Pharmacist
Amazon PillPack
04.2019 - 02.2020
Pharmacist
Publix Super Markets Inc
09.2017 - 02.2024
Pharmacy Intern
Publix Super Markets Inc
09.2014 - 05.2017
Pharmacy Technician
Hermanas Gonzalez Pharmacy Independent Pharmacy
08.2002 - 08.2013
Doctor Of Pharmacy -
Nova Southeastern University
Bachelor of Science -
Florida International University
Associate of Arts -
Miami Dade College
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