Melissa Ramirez
SAN BENITO,TX
Summary
Secure a responsible career opportunity to fully utilize my training and experience while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
Compliance Specialist
Upbring
Brownsville , Texas
05.2025 - Current
- Assisted in developing strategies for improving overall compliance performance.
- Reviewed and updated existing compliance policies and procedures.
- Performed risk assessments to identify areas of non-compliance and potential risks.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Responded promptly to inquiries from government agencies regarding regulatory issues.
- Conducted periodic internal audits to ensure compliance with applicable regulations.
- Drafted reports outlining findings from compliance audits and investigations.
- Provided guidance to staff on regulatory requirements, policies, and procedures.
- Led training sessions for staff on compliance practices and regulatory requirements.
Lead Trainer
Upbring
07.2022 - 05.2025
- Managed employee training files and scheduled trainings per Upbring and State Licensing policies.
- Coordinated with departments and Human Resources to ensure program compliance through mandatory staff training.
- Supervised trainers to maintain adherence to all governing training file policies.
- Aligned monthly trainings with annual and preservice curriculums to achieve 100% compliance.
- Collaborated with directors to develop training materials that boost staff productivity in accordance with policies.
- Executed corrective action plans addressing recurring audit findings as required.
- Maintained audit readiness for the training department to ensure ongoing compliance.
- Conducted quarterly and annual employee evaluations and submitted comprehensive reports.
Training Supervisor
Comprehensive Health Services/ BCFS
08.2019 - 05.2022
- Worked with directors to create training material that will enhance the productivity of staff based on policies for all programs.
- Lead and assist Directors in piloting new policies or procedures for region programs.
- Assisted in the development of learning curriculum to fit the needs of program/staff.
- Efficiently manage and coordinate tailored trainings for all employees to provide safe, secure, and enriching child-care services in a therapeutic environment.
- Ensure all training material is in accordance with CHS, Office of Refugee and Resettlement and State Licensing policies.
- Collaborate with Service Directors to design and facilitate corrective action plan trainings for staff.
- Work in partnership with Human Resources to organize new hire orientation training for new staff. Conduct interviews for training positions.
- Coordinate with departments and Human resources leads to ensure all staff attend trainings as required for program compliance.
- Develop program-based modules and present them to department leads for feedback, adapt training activities to stimulate adult learning styles. Develop observation questions and or activities to mentor and provide one-to-one/team guidance with employees.
- Supervise a team of trainers to ensure all staff training files follow all governing policies.
- Produce detailed floor observations or reports to assess the professional development of staff, program needs and meeting standards. Coach and mentor staff on policies and procedures according to our organizational policies.
EARLY CHILDHOOD COORDINATOR/Regional Trainer
SOUTHWEST KEY (SWK)
08.2018 - 08.2019
- Oversee early childhood departments to ensure all areas are meeting Office of Refugee, General Residential Operations and SWK standards.
- Collaborate with Service Directors and management teams to identify the needs of the early childhood departments and provide applicable feedback to supervising staff.
- Identify professional developmental needs and goals of floor staff to nurture their growth.
- Guide daycare staff in creating lesson plans to identify valuable skills that fosters children’s learning and development.
- Ensure and support the childcare workers in providing enriching and stimulating activities for young parents and child’s optimal learning.
Regional Trainer
SOUTHWEST KEY (SWK)
12.2017 - 08.2018
- Organize and facilitate tailored trainings for employees to provide safe, secure, and enriching child-care services in a therapeutic environment.
- Cooperate with Human Resources to schedule orientation trainings.
- Manage employee training files, schedule trainings in timely manner according to Southwest Key, Office of Refugee and Resettlement, State Licensing policies.
- Develop observation questions and or activities to mentor and provide one-to-one/team guidance with employees.
- Ensure staff are providing positive relationships with children that supports their wellbeing, develop program-based modules, and present them to management team for feedback, customizing training activities to promote adult learning styles.
- Provide detailed floor observations or reports to ensure the professional development of staff.
Lead Program Trainer
SOUTHWEST KEY (SWK)
12.2015 - 12.2017
- Coordinated training needs, developed, and deliver trainings to ensure compliance for the program.
- Oversee trainers and conducted supervision evaluations.
- Assigned and delegated tasks addressed complaints and resolved challenges.
- Assess program needs and prepared reports as necessary. Collaborated with other department leads to implement a monthly/quarterly calendar and ensure communication for attendance requirements.
- Assisted in the development of learning material to fit the needs of staff.
Case Manager - Case Aide
SOUTHWEST KEY (SWK)
11.2013 - 01.2014
- Supported the Case Management Dept. in conducting intakes and assessments for minors, assisted in the organization of all minors’ files, assisted in reporting and documentation of incidents.
- Booked flights and hotels for cleared minors and traveling staff.
Youth Care Worker
SOUTHWEST KEY (SWK)
04.2013 - 11.2013
- Provided shelter care services for youth to build professional relationships, provide safety, care, and security for unaccompanied minors.
- Assisted the shift leaders in supervising the floor to ensure program schedule was running smoothly.
Education
Master’s - Public Administration
University of Texas At Rio Grande Valley
Edinburg, TX05.2022
Bachelor of Arts - Communication Studies
University of Texas at Brownsville
05.2012
Skills
- Highly organized
- Detail Oriented
- Great time management
- Takes initiative
- Adapts to change
- Effective and attentive speaking and listening
- MS Office
- Workday
- Social Media
- One Drive
- Teams
- Zoom
References
- Elena Cano, 956-341-6768
- Francine Guerrero, 956-233-0855
Timeline
Compliance Specialist
Upbring
05.2025 - Current
Lead Trainer
Upbring
07.2022 - 05.2025
Training Supervisor
Comprehensive Health Services/ BCFS
08.2019 - 05.2022
EARLY CHILDHOOD COORDINATOR/Regional Trainer
SOUTHWEST KEY (SWK)
08.2018 - 08.2019
Regional Trainer
SOUTHWEST KEY (SWK)
12.2017 - 08.2018
Lead Program Trainer
SOUTHWEST KEY (SWK)
12.2015 - 12.2017
Case Manager - Case Aide
SOUTHWEST KEY (SWK)
11.2013 - 01.2014
Youth Care Worker
SOUTHWEST KEY (SWK)
04.2013 - 11.2013
Master’s - Public Administration
University of Texas At Rio Grande Valley
Bachelor of Arts - Communication Studies
University of Texas at Brownsville
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