Melissa Ramirez
Grand Prairie,TX
Summary
Professional and considerate Dental Assistant and Front Office Assistant with 20 years of experience in orthodontic and dental settings. Skilled in answering phones, scheduling appointments, verifying patient information, and providing excellent customer service. Experienced in coordinating patient flow, maintaining accurate records, and communication treatment information clearly and professionally. Team focused, detail oriented, and committed to creating a welcoming experience while supporting providers and ensuring smooth daily office operations
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Coordinator/Orthodontic Assistant
The Brace Place Orthodontics
07.2022 - Current
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Set appointments and made follow-up calls.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Verify Insurance.
- Send out New Patient Paperwork.
- Scheduling.
- Consultations.
- Work on social media.
Orthodontic Assistant
Travers Orthodontist
05.2019 - 01.2021
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Set appointments and made follow-up calls.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient X-rays and images for review by dentist.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Orthodontic Assistant
Texas Orthodontist For Kids
11.2011 - 05.2019
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Set appointments and made follow-up calls.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Help complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient X-rays and images for review by dentist.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Educated patients on dental hygiene, pre-surgical instructions and postsurgical care.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Orthodontic Assistant
Jefferson Dental
02.2009 - 11.2011
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Education
High School Diploma -
North Dallas High School
Dallas, TX05.2002
Skills
- Verifying Insurance
- Scheduling Appointments
- Advising and Educating Patients
- Taking Medical and Dental Histories
- Emergency Treatment
- Disinfection and Sterilization
- Patient Care Standards
- Marketing
- Deliveries
- Travel to Offices
Certification
- RDA - Registered Dental Assistant
- CPR Certificate, 2022-01-01, 2024-12-31
Languages
Spanish
Timeline
Patient Coordinator/Orthodontic Assistant
The Brace Place Orthodontics
07.2022 - Current
Orthodontic Assistant
Travers Orthodontist
05.2019 - 01.2021
Orthodontic Assistant
Texas Orthodontist For Kids
11.2011 - 05.2019
Orthodontic Assistant
Jefferson Dental
02.2009 - 11.2011
High School Diploma -
North Dallas High School