Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Ramirez Martinez

Wahiawa,Hawaii

Summary

Hard working, dependable employee with over three years of experience in providing excellent customer service. I am seeking a full time position with opportunity for growth and to utilize the skills I have learned and will learn to achieve the company's goal and assist in anyway I can.

Overview

6
6
years of professional experience

Work History

Overnight Stocker

NEX Commisary
07.2023 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Department Lead Trainer

Hanesbrands
11.2019 - 07.2021
  • Handled inbound and outbound calls assisting merchants with orders, complaints, feedback, or any questions they had.
    Responsible for overseeing employees training, and development activities.
  • Identified training needs for the organization of the company.
    Developed effective employee training materials, and supervised trainee's work.
  • Conducted a readiness assessment while maintaining and reviewing each employee's progress from start to finish of their training.
  • Executed company safety procedures and policy standards to ensure professional and productive work while in a safe and clean environment.

Customer Service, Representative/Cashier

Gammas Food
08.2019 - 11.2019
  • Handled inbound calls from customer's and assisted promptly to their needs and inquiries.
    Maintained a safe and clean environment for customer's/employee's.
  • Maintained a professional and positive attitude towards customer's at all times.
  • Assisted with checkout processing payments via credit, debit, or cash. And processed returns issuing credits via card or
    cash.
  • Processed money order's for customer domestically and internationally.
  • Recorded customer complaint and feedback.

Lead Cashier/Hostess

Breakfastime
11.2017 - 08.2019
  • Handled inbound calls assisting customer's with reservations, order's and inquiries.
  • Greeted incoming and outgoing customer's.
    Assisted walk-in reservations while maintaining and managing seating chart.
  • Provided effective communication skills to advise customer's of the wait time to be seated or for their
    order.
  • Processed payments via credit, debit, or cash.

Education

High School Diploma -

Mount Tabor High School
Winston Salem, NC
06.2018

No Degree - Photography

Career Center North Building
Winston Salem, NC
06.2017

Skills

  • Invoice and billing; process and credit payments
  • Effective communication and customer service skills
  • Reliable and eager to learn new skills
  • Proficient in MS word, excel, powerpoint; type 30 WPM
  • Hard worker and team player

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Overnight Stocker

NEX Commisary
07.2023 - Current

Department Lead Trainer

Hanesbrands
11.2019 - 07.2021

Customer Service, Representative/Cashier

Gammas Food
08.2019 - 11.2019

Lead Cashier/Hostess

Breakfastime
11.2017 - 08.2019

High School Diploma -

Mount Tabor High School

No Degree - Photography

Career Center North Building

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Melissa Ramirez Martinez