Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Ramirez Palacios

Kent,WA

Summary

Dynamic professional with a proven track record in enhancing operational efficiency at Waterway Cleaning Service. Expert in cash flow management and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational excellence through effective communication and problem-solving abilities. Skilled in appraisal and security awareness, demonstrating adaptability and a results-driven approach. Demonstrated record of accomplishment in maximizing revenue and profits through successful promotional strategies and loan structuring plans. Devoted to keeping operations running smoothly, customers satisfied and inventory moving. Well-organized and proactive with a strong attention to detail and systematic approach.

Overview

8
8
years of professional experience

Work History

Pawnbroker

Pawn Express
09.2019 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on a wide variety of items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
  • Complied with local, state and federal laws in reviewing identification and verifying serial numbers against law enforcement databases.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

Manager - Business Operations

Waterway Cleaning Service
01.2017 - Current
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
  • Spearheaded process improvement projects aimed at increasing efficiency within specific departments or functional areas.
  • Conducted regular performance reviews, fostering a culture of continuous improvement among employees.
  • Analyzed market trends and competitor activities to identify opportunities for growth or improvement within the organization.
  • Championed customer satisfaction initiatives, resulting in increased client retention rates and positive feedback scores.
  • Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
  • Developed comprehensive business plans, driving growth and profitability across departments.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.

Medical Assitant

Polyclinic
09.2019 - 09.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Education

High School Diploma -

Kent-Meridian High School
Kent, WA
06.2016

Skills

    Cash Flow Management

    Effective communicator

    Teamwork orientation

    Appraisal Knowledge

    Training and coaching

    Security awareness

    Problem-solving abilities

    Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Pawnbroker

Pawn Express
09.2019 - Current

Medical Assitant

Polyclinic
09.2019 - 09.2020

Manager - Business Operations

Waterway Cleaning Service
01.2017 - Current

High School Diploma -

Kent-Meridian High School

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Melissa Ramirez Palacios