Melissa Ramirez Silerio
Mesquite,TX
Summary
Outgoing and friendly with strong motivation for success. Organized and motivated employee, eager to apply organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Inventive Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Exceptional negotiation and multitasking abilities. Resourceful understanding of deep customer-issue resolution tasks. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Accomplished Associate well-versed in collaborating with customers to identify needs.
Overview
6
6
years of professional experience
Work History
Claim Associate
State Farm
08.2024 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Demonstrated advanced technical skills in navigating internal systems for efficient record-keeping and data management related to claim files.
- Established rapport with clients through empathetic communication skills while managing sensitive information during claim evaluation processes.
- Supported continuous improvement initiatives within the department by identifying opportunities for process enhancements based on data analysis results.
Retention 1: In- Language
State Farm
05.2023 - 08.2024
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Managed a portfolio of high-value clients, ensuring consistent engagement and positive experiences.
- Delivered good service standards, resolving issues promptly and maintaining open lines of communication with clients.
Event Planner
The Home Depot
03.2019 - 12.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Increased sales revenue with effective product merchandising and strategic promotions implementation.
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
Education
Associate of Business Administration - Business Administration And Management
Dallas College
Dallas, TX12.2024
Skills
- Skills & Abilities
- Customer Service
- Oral communication
- Time Management
- Experience in leadership
- Team building
- Communication
- Quantitative skills
- Content management expertise
- Strong Organizational Skills
- Ease with Computers and Technology
- Claims processing
- Claims investigation
- Policy interpretation
Accomplishments
Estimatics SPOC
Languages
Spanish
Native or Bilingual
Timeline
Claim Associate
State Farm
08.2024 - Current
Retention 1: In- Language
State Farm
05.2023 - 08.2024
Event Planner
The Home Depot
03.2019 - 12.2022
Associate of Business Administration - Business Administration And Management
Dallas College
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