Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Ramos

Lake Alfred,FL

Summary

Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager

7-Eleven
06.2014 - 04.2024
  • Manage store, employees, daily paperwork, schedules, orders, etc
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Assistant Manager

7 Eleven Store
05.2010 - 06.2014
  • Supervised 35 plus employees day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Diploma - All

Putnam Voc Tech High School
Springfield, MA
07.2000

Skills

  • Verbal and written communication
  • Time management abilities
  • Performance Management
  • Reliability
  • Problem-solving abilities
  • Schedule oversight
  • Data Analysis
  • Reporting and documenting
  • Professionalism
  • Employee Training
  • Expectation setting
  • Financial records oversight
  • Multitasking
  • Adaptability
  • Performance reviewing
  • Profit and Loss Management

Certification

Driver's License

Timeline

Manager

7-Eleven
06.2014 - 04.2024

Assistant Manager

7 Eleven Store
05.2010 - 06.2014

Diploma - All

Putnam Voc Tech High School

Similar Profiles

CREATE PROFILE
Melissa Ramos