Melissa Ramos
Victorville,CA
Summary
Dynamic and result-oriented professional with extensive experience at Wal Mart as a Front End Cashier and Money Center Associate. Demonstrates expertise in cash handling and money management, alongside fostering team collaboration. Proven track record in improving operational efficiency and mentoring junior developers, embodying customer service excellence.
Professional with strong background in customer service and operational support, ready to excel in fast-paced environment. Known for exceptional teamwork, adaptability, and results-driven mindset. Skilled in handling customer interactions, managing inventory, and supporting store operations. Dependable and effective in meeting evolving demands and achieving collective goals.
Overview
10
10
years of professional experience
Work History
Front End Assistant
Wal Mart
10.2017 - Current
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
- Mentored junior developers, fostering a collaborative team environment focused on continuous improvement.
- Collaborated with team members to ensure smooth operations during busy periods.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Money management such as bill payment, sending money and receiving money in the Money Center.
Cashier
McDonald's Restaurant
06.2014 - 05.2015
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Associates Of Science - Medical Billing
San Joaquin Valley College
Hesperia08.2013
High School Diploma -
Silverado High School
Victorville06.2012
Skills
- Register preparation
- Client communication
- Multitasking and organization
- Time management skills
- Clear communication
- Customer service excellence
- Money management
- Team collaboration
- Cash handling and management
- Conflict resolution
- Payment processing
- ID verification
Timeline
Front End Assistant
Wal Mart
10.2017 - Current
Cashier
McDonald's Restaurant
06.2014 - 05.2015
Associates Of Science - Medical Billing
San Joaquin Valley College
High School Diploma -
Silverado High School
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