Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Melissa Ramos

Melissa Ramos

Wareham

Summary

Recovery support professional specializing in client advocacy and crisis intervention. Expertise in implementing recovery strategies that promote a supportive environment. Strong active listening and problem-solving skills lead to significant client outcomes. Proven ability to collaborate effectively within diverse teams and adapt to changing needs.

Overview

3
3
years of professional experience

Work History

Family Recovery Support Specialist

Baystate Community Services/FIRST Steps Together
06.2023 - Current
  • Assisted clients in developing coping strategies for managing stressors related to substance use or mental health challenges.
  • Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives.
  • Strengthened relationships with community partners through regular outreach and collaboration on mutual client goals.
  • Improved patient recovery rates by implementing personalized care plans and providing consistent support.
  • Supported clients in achieving personal goals by providing resources, guidance, and encouragement throughout their recovery journey.
  • Participated in ongoing professional development opportunities aimed at expanding knowledge of best practices for supporting individuals in recovery.
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Arranged community initiatives to build supportive networks for improved rehabilitation.
  • Gathered information about useful resources and helped coordinate referrals.
  • Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
  • Strengthened relationships with community partners, enabling better access to resources and support services for clients.
  • Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
  • Enhanced client engagement in recovery programs by providing compassionate support and guidance.
  • Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, stress management techniques, and mindfulness practices.
  • Provided crisis intervention services when necessary, connecting clients with appropriate emergency resources as needed.
  • Signposted additional support services, including housing, employment and childcare assistance.

Recovery Coach

Burns Fortes Consulting LLC
08.2022 - 06.2023
  • Supporting individuals as part of the recovery process.
  • Gathered information about useful resources and assisted in referral coordination.
  • Motivated clients
  • Transported and accompanied clients to AA/NA meetings and court.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Provided individualized peer support to clients dealing with mental health and substance abuse issues.
  • Developed personalized wellness plans while also keeping track of their progress.
  • Communicated with clients frequently to offer support.
  • Assisted program operations by preparing and updating documents and reports.
  • Successfully scheduled client appointments and placed reminder calls to ensure an exceptional customer experience.

Medical Assistant

High Point Treatment Center
11.2021 - 07.2022
  • Gathered histories, vitals, and current complaints through patient interviews.
  • Scheduled new and existing patients' appointments.
  • Did clerical work like word processing, data entry, phone answering, and filing.
  • Ordering of the required laboratory tests.
  • Greeted patients and inquired about their well-being since their last visit.
  • Updated the inventory, expiration, and delivery logs of Vivitrol and Sublocade in order to keep the tracking documentation up to date.
  • Got referrals and made them for current and future patients.
  • Assisted with routine checks and diagnostic testing by collecting and processing urine specimens.
  • Notify the nurse supervisor of any significant information or changes in the patient's condition.
  • Called and faxed pharmacies and insurance companies to submit medication prior authorizations.
  • Oversaw the master calendar and scheduled appointments for multiple providers according to optimal patient loads and clinician availability.
  • Received, recorded, and responded to incoming and outgoing telephone and email communication.
  • Provided support to clients who were abusing drugs or alcohol.

Education

No Degree - Child Development

Cape Cod Community College
West Barnstable, MA
05-2010

Associate of Science - Medical Assisting

Bay State College
Middleboro, MA
05-2008

Skills

  • Family support and peer assistance
  • Relapse prevention strategies
  • Motivational interviewing
  • Recovery planning
  • Empathy and interpersonal skills
  • Reliability and adaptability
  • Team collaboration
  • Active listening and communication
  • Resource referrals
  • Problem-solving skills
  • Patient advocacy
  • Trauma-informed care
  • Peer support
  • Professional ethics
  • Self-care techniques

Accomplishments

  • Collaborated with team of 7 in the development of Artful Escapes monthly group.
  • Named Employee of the month, April, 2022.
  • Recognized for outstanding academic achievement.

Timeline

Family Recovery Support Specialist

Baystate Community Services/FIRST Steps Together
06.2023 - Current

Recovery Coach

Burns Fortes Consulting LLC
08.2022 - 06.2023

Medical Assistant

High Point Treatment Center
11.2021 - 07.2022

No Degree - Child Development

Cape Cod Community College

Associate of Science - Medical Assisting

Bay State College

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Melissa Ramos