Melissa Ramos
Laredo,Tx
Summary
Accomplished Operations Manager with expertise in streamlining workflows at CMV Group LLC, enhancing efficiency and reducing costs. Proven leader skilled in negotiation and client relationship management, driving profit growth. Adept at logistics management and operational efficiency, consistently achieving targets. Fluent in English and Spanish, committed to continuous improvement and delivering exceptional results.
Knowledgeable Operations/Logistics with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Knowledgeable Operations/Logistics with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
19
19
years of professional experience
Work History
President of Operations
CMV Group LLC
09.2023 - Current
- Streamlined operational workflows, enhancing efficiency and reducing processing time across teams.
- Implemented training programs to mentor staff on best practices and compliance standards.
- Analyzed performance metrics, identifying areas for process improvement and cost reduction.
- Coordinated cross-functional teams to align project goals with organizational objectives.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Streamlined operational processes to enhance efficiency across multiple departments.
Operations Coordinator
LandStar
07.2022 - 09.2023
- Coordinated daily operations to ensure efficient workflow and adherence to company protocols.
- Managed logistics processes, optimizing transportation schedules for timely deliveries.
- Assisted in inventory management, tracking stock levels and replenishment needs accurately.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Collaborated with cross-functional teams to streamline communication and resolve operational issues.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Analyzed operational data to identify trends and recommend actionable solutions for improvement.
- Streamlined operations by implementing efficient processes and procedures.
- Oversaw day-to-day operations of large teams across several sites.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Worked with vendors to make purchases and reconcile invoices.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Logistics Supervisor
TRANSMARITIME INC
09.2021 - 07.2022
- Supervised daily logistics operations, ensuring timely delivery and adherence to safety standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Coordinated transportation schedules, enhancing route efficiency and minimizing delays.
- Developed training programs for staff, fostering skill enhancement and operational excellence.
- Implemented process improvements, increasing overall productivity within the logistics team.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored performance metrics, identifying trends to inform strategic decision-making.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses.
- Collaborated with cross-functional teams to optimize delivery routes, resulting in faster transit times.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Handled day-to-day shipping and receiving overseeing multiple shipments per day.
Key Account Executive
RLS INTERNATIONAL TRANSPORT
02.2007 - 09.2021
- Developed strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Executed sales strategies to increase revenue growth within assigned accounts.
- Collaborated with cross-functional teams to address client needs and enhance service delivery.
- Analyzed market trends to identify opportunities for account expansion and product promotion.
- Managed contract negotiations, ensuring compliance with company policies and client expectations.
- Optimized account management processes, streamlining operations and improving efficiency.
- Monitored industry trends to provide valuable insights and recommendations to clients.
- Improved overall profitability by consistently meeting or exceeding established sales targets for assigned accounts.
- Negotiated contracts with vendors, achieving favorable terms for both parties while minimizing costs for the company.
- Supported sales and reporting for large and medium-sized accounts.
- Developed and delivered presentations to key customers to position products and services.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Planning and implementation
- Project management
- Operations oversight
- Client relationships
- Project management abilities
- Client relations
- Customer relationship management (CRM)
- Logistics management
- Cost reduction
- Logistics oversight
- Data management
- Forecasting and scheduling
- Warehouse operations
- Solutions development
- Vendor sourcing
- FLUENT IN English and Spanish
- Supply chain logistics
- Budgeting and forecasting
- Negotiation
- Cost control
- Document control
- Process flows
- Performance reporting
- Invoice processing
- Continuous improvements
- Data-driven decision making
- Organizational development
- Productivity optimization
- Cross-functional coordination
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Client relationship building
- Planning and coordination
- People and culture
- Self motivation
- Client relationship management
- Professionalism
- Interpersonal communication
- Client engagement
- Written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
President of Operations
CMV Group LLC
09.2023 - Current
Operations Coordinator
LandStar
07.2022 - 09.2023
Logistics Supervisor
TRANSMARITIME INC
09.2021 - 07.2022
Key Account Executive
RLS INTERNATIONAL TRANSPORT
02.2007 - 09.2021
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