Melissa Ramsay
Pinconning,MI
Summary
Dedicated Registered Nurse with expertise in patient assessments, education, and crisis management. Committed to enhancing patient satisfaction through compassionate care and effective team coordination.
Overview
29
29
years of professional experience
Work History
Registered Nurse
MyMichigan Health
Midland, MI
01.2014 - Current
- Collaborated with interdisciplinary teams to develop and implement personalized patient care plans.
- Assisted in training new nursing staff, fostering a supportive learning environment through mentorship.
- Led quality improvement initiatives, resulting in enhanced patient satisfaction scores and reduced errors.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Educated family members and caregivers on patient care instructions.
Title Specialist
Superior Abstract and Title Company
Midland, MI
09.1996 - 09.2011
- Conducted thorough title searches to verify property ownership and identify encumbrances.
- Analyzed title documents for accuracy and compliance with legal standards.
- Coordinated with clients, lenders, and real estate agents to facilitate smooth transactions.
- Developed and maintained comprehensive filing systems for efficient document retrieval.
Title Examiner
Arenac Abstract and Title Company
Standish, MI
09.2002 - 09.2010
- Conducted comprehensive title searches to verify property ownership and identify liens.
- Reviewed legal documents for accuracy, ensuring compliance with regulations and industry standards.
- Oversaw quality control measures to maintain high standards in title reports and documentation accuracy.
- Skillfully negotiated resolutions to complex title discrepancies that facilitated smooth property transfers.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
Education
Bachelor of Science - Nursing
Davenport University
Grand Rapids, MI06-2013
Associate of Science - Education
Delta College
04-1998
Skills
- Medication administration
- Direct patient care
- Patient assessments
- Documentation and charting
- Patient assessment
- Strong clinical judgment
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Patient care
- Compassion and empathy
- Patient management
- Licensed RN
- Precepting
- Team coordination
- HIPAA education
- Setting up referrals
Accomplishments
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- Supervision - Headed onboarding process for new nursing staff.
Timeline
Registered Nurse
MyMichigan Health
01.2014 - Current
Title Examiner
Arenac Abstract and Title Company
09.2002 - 09.2010
Title Specialist
Superior Abstract and Title Company
09.1996 - 09.2011
Bachelor of Science - Nursing
Davenport University
Associate of Science - Education
Delta College
Daisy Award
Daisy Award recipient in May 2024