Summary
Work History
Education
Accomplishments
Timeline
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MELISSA RANDALL

Shelby,NC

Summary

Work ethic | Detail oriented | Multi-tasking | Time Conscious | Teamwork | Excel | Word | Outlook

Work History

Sales Gallery Lead Coordinator

Hilton Grand Vacations, Tuscany Village
Orlando, Fl
  • Learned new software and new processes, made training sheets and trained the team
  • Assisted with transition of opening a new hybrid sales center, under the new ownership in April.

Lead Coordinator

Diamond Resorts International
  • Fl
  • Led by example, maintaining professionalism and excellent service to guests, owners, and team members
  • Supervised up to 9 team members, providing direction and training
  • Ensured proper flow of guests during their check-in and out
  • Ran Excel reports to ensure accuracy
  • Tracked and communicated reports
  • Tracked and ordered supplies.

LEAD COORDINATOR

THE SUMMIT RESORT, THE RIDGE ON SEDONA GOLF RESORT, LOS ABRIGADOS RESORT AND SPA
SEDONA, AZ
  • Opening a 5 day site, Los Abrigados, then during renovations moved to The Ridge, and then to The Summit
  • Assisted with multiple site teams supervising up to 10 team members
  • Developed a multi-site admin team schedule with Excel
  • Produced various training guides using Lightshot and Microsoft Word
  • Supervised and provided direction and training to Coordinators
  • Responsible for, tracked and reconciled 2 sites’ petty cash
  • Researched and prepared multiple reports using Pivot Tables and Queries
  • Ordered supplies, uniforms and other items for Sales, Marketing, Administration, and Contract Departments
  • Assisted manager with onboarding, gathering paperwork, completing Taleo processes, and submitting proper paperwork to HR
  • Researched Oracle payroll issues, provided time corrections to HR, and used Oracle proxy for sales managers
  • Performed daily site walk-through and inspection
  • Uploaded any needed work orders in Asgard
  • Spoke with Risk Management, and provided pictures and paperwork
  • Assisted manager and regional manager with planning and setting up events
  • Assisted with editing and updating multiple site collateral and branding presentations using PowerPoint.

ADMINISTRATIVE COORDINATOR

THE RIDGE
SEDONA, AZ
  • Performed duties at 3 different stations
  • Greeted all guests arriving for presentations and verified all required information
  • Updated, researched and prepared for next day using Excel and Word’s Mail Merge
  • Prepared reports
  • Answered any queries or directed to the proper department
  • Prepared all gifting, check-out guests and compiled closing reports
  • Assisted with site’s excel admin schedule
  • Tracked invoices and ordered supplies.

FRONT DESK AGENT

GRAND BEACH
ORLANDO, FL
  • Provided high level of hospitality to all members, owners, and guests whether face-to-face, telephone, or email
  • Computed billing charges, collected payments and reconciled cash drawer at shift change
  • Completed special projects.

Education

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UNIVERSITY OF PITTSBURGH AT BRADFORD

Accomplishments

  • FRED PRYOR SEMINAR – DEALING WITH DIFFICULTY PEOPLE – MYRTLE BEACH, SC
  • THE LEADERSHIP EXPERIENCE – SEDONA, AZ

Timeline

Sales Gallery Lead Coordinator

Hilton Grand Vacations, Tuscany Village

Lead Coordinator

Diamond Resorts International

LEAD COORDINATOR

THE SUMMIT RESORT, THE RIDGE ON SEDONA GOLF RESORT, LOS ABRIGADOS RESORT AND SPA

ADMINISTRATIVE COORDINATOR

THE RIDGE

FRONT DESK AGENT

GRAND BEACH

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UNIVERSITY OF PITTSBURGH AT BRADFORD
MELISSA RANDALL