Melissa Randolph
Plantation
Summary
Dynamic server with extensive experience at Jalexander’s Restaurant, recognized for enhancing customer satisfaction through upselling techniques and effective communication. Proven ability to exceed sales targets while maintaining a positive and professional demeanor. Skilled in order management and team collaboration, fostering a welcoming atmosphere that encourages repeat business.
Overview
4
4
years of professional experience
Work History
Server
Jalexander’s Restaurant
01.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Piola Restaurant
09.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess
Matchbox Restaurant
06.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Server
Pho By Vinh Restaurant
01.2021 - 06.2021
- Responsible for greeting as well as serving guests
- Took orders properly and in a timely manner
- Prepared as well as served drinks.
- Operated the POS system to process orders and payments
- Ensured the dining area remained clean by clearing and cleaning tables
- Performed tasks like sweeping and mopping to maintain a tidy environment
- Collaborated closely with team members to ensure smooth work
Education
Associate’s Degree - Marketing
Florida International University
Miami, FL06.2023
Skills
- Order management
- Point of sale operation
- Menu knowledge
- Inventory management
- Upselling techniques
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Training and mentoring
- Strong work ethic
- Professional appearance
- Hospitality service expertise
- Service prioritization
- Positive and professional
- Adaptable and flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Jalexander’s Restaurant
01.2023 - Current
Server
Piola Restaurant
09.2022 - 12.2023
Hostess
Matchbox Restaurant
06.2021 - 07.2022
Server
Pho By Vinh Restaurant
01.2021 - 06.2021
Associate’s Degree - Marketing
Florida International University
Similar Profiles
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Denise ManningDenise Manning
Server Assistant at Epic Restaurant - AAA 4 Diamond RestaurantServer Assistant at Epic Restaurant - AAA 4 Diamond Restaurant