Melissa Raney
Lubbock,Texas
Summary
Throughout my career, I have consistently demonstrated a commitment to excellence, a keen eye for detail, and the ability to adapt to the dynamic needs of executives and business operations. I pride myself on being a reliable and proactive partner, dedicated to contributing to the success of the teams and individuals I support. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking, and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Driven and resourceful administrative professional with 13+ years of experience assisting with thework of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Senior Executive Assistant
Madera Companies
02.2020 - Current
- Bullet points of key responsibilities and achievements]
- Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for four executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Maintained daily appointment calendars for president and executive vice president.
- Optimized time management practices with the creation of comprehensive itineraries for executive travel plans both domestically and internationally.
- Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Increased team collaboration by organizing regular departmental meetings, distributing agendas, and recording minutes for future reference.
- Maintained executive's appointment schedule by planning and scheduling appointments, teleconferences and travel plans.
- Maintained confidential, administrative support to executive team and members of board of directors.
- Handled scheduling and logistics planning for conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
VP, Lending Assistant to the Chief Lending Officer
First Bank and Trust
01.2011 - 01.2020
- VP - Chief Lending Assistant with a team of Four people
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
Lead Teller
First Bank and Trust
01.2008 - 01.2010
- Oversaw the team of Merchant Services
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
Education
Some College (No Degree) -
Texas Tech University
Lubbock, TexasSkills
- Exceptional interpersonal skills
- Calendar Management Proficiency
- Meticulous attention to detail
- Administrative Skills
- High-level confidentiality
- Executive Support Expertise
- Professional Presentation Development
- Strong Organizational Abilities
- Expert Time Management
- Event Planning Expertise
- Efficient Travel Arrangements
- Excellent interpersonal abilities
- Expert Meeting Facilitation
- Staff Management
- Travel Coordination
- Phone Etiquette
- Social Media Management
- Customer Service
- Office Administration
- Schedule & calendar planning
- Professional and mature
- Interpersonal Communication
- Project Management
- Conflict Management
- Calendar Management
- Technical Support
- Proofreading
- Travel administration
Affiliations
- CASA of the South Plains, Board President, 2015, 2017
- Frenship Foundation, Stepping into the Secretary position in 2024-2026, 2020, 2026
- Oakridge PTA, VP of Membership
References
Available upon request.
Timeline
Senior Executive Assistant
Madera Companies
02.2020 - Current
VP, Lending Assistant to the Chief Lending Officer
First Bank and Trust
01.2011 - 01.2020
Lead Teller
First Bank and Trust
01.2008 - 01.2010
Some College (No Degree) -
Texas Tech University