Melissa Rangel
Bonita Springs,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Nail Room Estero
09.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Manager of Operations
Shear Unity Salon and Spa, Spa
01.2006 - 12.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Nail Technician/Esthetician
Douglas Brooke salon and Spa
08.2008 - 04.2009
- Customer service
- Guest retention
- Inventory
- Product orders
- Sales of products
- Cleansing and disinfecting work area
Education
High School Diploma -
ACADEMY HIGH SCHOOL
Fort Myers, Florida05.2004
Full Specialist -
BONITA SPRINGS SCHOOL OF MASSAGE AND BEAUTY
Bonita Springs, Florida05.2005
Bachelor of Science - Criminal Justice
Hodges University
Naples, FL06.2014
Skills
- Attentive to detail
- Bilingual
- Great customer interaction skills
- Pleasant and easy to work with
- Develop new hires
- Communication Skills
- Relationship building
- Adaptable and Flexible
- Employee Motivation and Performance
- Balanced Work Ethic
- Customer Relations
- Training Employees
Certification
- Expanded Functions Dental Assistant
- Dental X-ray certification
- First Aid/CPR Certified
- Hippa & OSHA training
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
The Nail Room Estero
09.2021 - Current
Nail Technician/Esthetician
Douglas Brooke salon and Spa
08.2008 - 04.2009
Manager of Operations
Shear Unity Salon and Spa, Spa
01.2006 - 12.2020
High School Diploma -
ACADEMY HIGH SCHOOL
Full Specialist -
BONITA SPRINGS SCHOOL OF MASSAGE AND BEAUTY
Bachelor of Science - Criminal Justice
Hodges University
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