Melissa Raper
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Certified Pharmacy Technician
Walmart pharmacy
Nevada, MO
06.2023 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists with medication management and patient consultations.
- Maintained inventory levels and ensured proper storage of pharmaceuticals.
Pharmacy Technician
Evans Drug
Nevada, Missouri
08.2019 - 06.2023
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing and dispensing medications to patients.
Pharmacy Technician
Wood’s pharmacy
Nevada, Missouri
05.2016 - 08.2019
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory levels, ensuring proper stock of pharmaceuticals and supplies.
Education
Bachelor of Science - Animal Science
Southwest Missouri State University
Springfield , MO 08.1990 - 05.1995
Skills
- ●●●●●●●●●Performed opening and closing procedures, such as counting cash register, restocking, and cleaningOperated cash register and accurately processed payments, returns, and exchangesProvided efficient and courteous service to customersManaged large amounts of cash accurately during busy hours in a fast-paced environmentAssisted customers with locating items throughout the store when neededMaintained cleanliness of the checkout area by cleaning counters, shelves and windowsResolved customer complaints professionally in accordance with company policyMaintained inventory and store visual presentation to meet customer needsAccurately processed customer payments using cash, credit cards, and checksProvided excellent customer service by greeting customers and offering assistanceUtilized problem solving skills to effectively handle difficult situationsEnsured compliance with all company policies related to cash handling proceduresDeveloped strong customer service skills by providing efficient and accurate serviceDeveloped strong customer relationships to support satisfaction and loyaltyUsed POS system to complete purchases for customersDelivered exceptional customer service at all points of contactProcessed customer orders and ensured the accuracy of their purchasesOperated the POS system efficiently to ensure accurate transactionsHandled customer complaints and inquiries in a courteous and efficient mannerEnforced store safety and cleanliness standards, reducing hazardsBuilt and maintained positive working relationships with co-workersProvided customers with product information and responded to inquiries courteously and promptlyGreeted and informed customers of products, fostering positive store experiencesDemonstrated excellent customer service skills while interacting with customers in a friendly manner Maintained patient confidentiality when handling records and sensitive dataComplied with state regulations to maintain safe, clean pharmacyVerified dosages and measured medications for prescriptionsResolved customer complaints quickly and efficiently while maintaining good rapport with all customersDemonstrated knowledge of pharmaceutical terminology including generic and brand names andabbreviationsInput patient and prescription information to produce product labels and assist in prescription filling processTrained other pharmacy technicians, abiding by state regulations for training and licensureEnsured accuracy in data entry into pharmacy computer system while verifying all information prior todispensing medicationSelected appropriate medicine and measured dosages to fill prescriptions under pharmacist directionStocked and replenished shelves to remove out-of-date items from inventoryOrganized medications for dispensing by prefilling prescriptions and calculating quantities●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●●Selected drug and quantity, delivering items to pharmacist for review and dispensingCoordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructionsResolved customer service issues in a timely mannerFollowed standard operating procedures for maintaining accurate and readily retrievable accountabilityrecordsAdhered strictly to HIPAA regulations related to confidentiality of patient information at all timesMonitored inventory levels and maintained shelves, stocking with adequate suppliesOrganized work flow in order to meet deadlines for timely completion of tasksProvided excellent customer service to patients, physicians, nurses and other healthcare professionals in aprofessional mannerReviewed patient profiles for possible drug-drug or drug-allergy interactions before filling prescriptionsReported prescription errors to pharmacist on dutyTriaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacistsProcessed payments for prescription orders via cashiering responsibilities utilizing POS systemsPerformed administrative duties such as filing documents, answering phones, scheduling appointments, andhandling customer inquiriesMaintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new
Timeline
Certified Pharmacy Technician
Walmart pharmacy
06.2023 - Current
Pharmacy Technician
Evans Drug
08.2019 - 06.2023
Pharmacy Technician
Wood’s pharmacy
05.2016 - 08.2019
Bachelor of Science - Animal Science
Southwest Missouri State University
08.1990 - 05.1995