Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Melissa Rappoport

Cincinnati

Summary

Dynamic Office Manager at Paul J Rappoport, CPA, with a proven track record in vendor negotiation and office organization. Expert in payment tracking and customer relationship management, enhancing operational efficiency and client satisfaction. Skilled in report preparation and conflict management, consistently delivering results that foster long-term business relationships.

Overview

31
31
years of professional experience

Work History

Office Manager

Paul J Rappoport, CPA
Cincinnati
01.2000 - 05.2023
  • All aspects of a family run small business: overseeing the day-to-day administrative operations, ensuring smooth functionality by managing tasks like scheduling appointments and meetings, managing office supplies, coordinating staff support, handling visitor reception and relationships, maintaining billing and payments, generally providing administrative assistance to the office team
  • Maintained filing system for records, correspondence and other documents.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reviewed files and records to obtain information and respond to requests.
  • Maintained confidential records relating to personnel matters.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases with current information.

Real Estate Consultant

Coldwell Banker
Cincinnati
01.1992 - 05.2023
  • Provide expert advice and guidance to clients on all aspects of real estate matters, focusing on helping them make informed decisions about selling, buying, or investing in properties, and facilitating transactions.
  • Managed real estate transactions from initiation to closing.
  • Conducted market research to determine competitive pricing for properties.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Analyzed local housing market trends and identified potential opportunities for investment.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Coordinated inspections of potential properties by qualified appraisers or contractors.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Scheduled and attended weekly appointments with clients.
  • Organized open houses and other events to promote properties for sale or rent.
  • Established relationships with lenders, brokers and other professionals in the real estate industry.
  • Prepared and delivered sales presentations.
  • Reviewed offers from prospective buyers or tenants before presenting them to clients.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Managed multiple projects simultaneously while meeting tight deadlines consistently.
  • Cultivated strong client connections, building trust to foster loyalty and long-term business connections.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Developed marketing plans for specific properties using various media outlets.
  • Assisted clients in obtaining financing through banks or other lending institutions.
  • Attended conferences or seminars related to the real estate industry in order to stay abreast of new developments.

Real Estate Appriaser

Rappoport Appraisals
Cincinnati
12.2001 - 08.2008
  • Managed business functions for independent real estate appraisal firm.
  • Cultivated long-term partnerships with financial entities and property professionals.
  • Created written appraisals detailing the estimated value of a property based on comparable sales, market trends and other factors.
  • Used strong research skills to improve understanding of local areas and properties.
  • Completed appraisals according to federal and USPAP guidelines.
  • Considered important factors such as locations, market values and replacement costs when valuing properties.
  • Stayed current with different lender standards and documentation requirements.
  • Scrutinized properties, both new and existing and maintained records of distinguishing traits for each.
  • Prepared cost estimates for proposed renovations or construction projects.
  • Conducted research into values of area land and property to compile valuation reports.
  • Updated and enhanced parcel data with current maps, inventories, characteristics descriptions and applicable exemptions.
  • Presented and defended values in bid hearings and court proceedings.
  • Attended continuing education classes to maintain professional certifications.
  • Maintained up-to-date understanding of trends in sales prices and construction costs to keep assessments accurate and current.
  • Interpreted complex real estate laws pertaining to taxation, insurance, title transfer, easements.
  • Gathered relevant financial information from lenders regarding mortgage loans and foreclosure status.
  • Performed detailed analysis of real estate property to determine market value for clients.
  • Drafted documents related to appraisals such as contracts, agreements, deeds, mortgages and leases.
  • Maintained up-to-date knowledge on federal guidelines governing appraisals within designated area.
  • Utilized advanced software programs for mapping, data collection and report generation.
  • Appraised property values.
  • Appraised properties as part of real estate transactions or legal proceedings.
  • Participated in review process by providing feedback on work performed by other appraisers.
  • Researched public records to obtain deed information, legal descriptions and zoning regulations.
  • Conducted physical inspections of residential and commercial properties to collect data for appraisal reports.
  • Documented condition of each building by carefully photographing key features.
  • Completed field inspections, structural measurements, records reviews and other historical assessments to make accurate judgments.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Real Estate Appraiser - Appraisal

Hondros College
Cincinnati, OH
12-2002

Real Estate License - Real Estate

Hondros College
Cincinnati, OH
01-1992

Skills

  • Office management
  • Vendor negotiation
  • Payment tracking
  • Office organization
  • Scheduling coordination
  • Customer relationship management
  • Document management
  • Problem solving
  • Report preparation
  • Scheduling and calendar management
  • Administrative oversight
  • Human resources
  • Relationship building
  • Conflict management
  • Contract negotiation
  • Property appraisals
  • Client relationship management
  • Regulatory compliance
  • Marketing strategy
  • Sales presentations
  • Interpersonal communication
  • Customer service
  • Time management
  • Attention to detail
  • Negotiations expert

Affiliations

  • Stongly involved with National Kidney Foundation, Pink Ribbon Good, and National Cancer Society.
  • Hobbies include, sewing, machine embroidery, photography, gardening, and physical fitness.

Timeline

Real Estate Appriaser

Rappoport Appraisals
12.2001 - 08.2008

Office Manager

Paul J Rappoport, CPA
01.2000 - 05.2023

Real Estate Consultant

Coldwell Banker
01.1992 - 05.2023

Real Estate Appraiser - Appraisal

Hondros College

Real Estate License - Real Estate

Hondros College

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