MELISSA RATELIFF
El Dorado,AR
Summary
Results-driven Shift Supervisor with a proven track record of effectively managing teams to ensure smooth shift operations. Skilled in staff management and cash handling expertise, adept at coaching team members to enhance performance. Known for implementing successful shift plans and maintaining high standards of customer service. Demonstrated ability in training and mentoring new employees to uphold company policies and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Good Times Grill
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
manager/runner/server
Larrys pizza
02.2019 - 11.2024
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Complied with company standards and policies, setting example for team members
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
Education
Employability Certificate - Employability
Pulaski County Education Center
Pulaski County 08.2019
Customer Service 1& 2 - Customer Service
Pulaski County Education
Pulaski County08.2019
Industrial Certificate - Industrial
Pulaski County Education Center
Pulaski County08.2019
Skills
- Staff management
- Cash handling expertise
- Inventory management
- Training and mentoring
- Customer Service 1 & 2
- Industrial
- Office Technology
- Employability
Certification
- Customer Service 1 & 2
- Industrial
- Office Technology
- Employability
Timeline
Shift Supervisor
Good Times Grill
11.2024 - Current
manager/runner/server
Larrys pizza
02.2019 - 11.2024
Employability Certificate - Employability
Pulaski County Education Center
Customer Service 1& 2 - Customer Service
Pulaski County Education
Industrial Certificate - Industrial
Pulaski County Education Center
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