Melissa Rawlins
New Carlisle
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills to build lasting customer relationships. Experienced with customer engagement and sales techniques, delivering effective product demonstrations and recommendations. Track record of successfully meeting sales targets and adapting to dynamic retail environments.
Overview
15
15
years of professional experience
Work History
Cell Phone Sales Representative
Wireless Choice of Dayton
01.2025 - Current
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Retail Sales Associate
Spectrum
03.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
- Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
Customer Service Rep/Sales/Chat support
Victoria's Secret & CO
09.2019 - 03.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Responded to customers requests offering excellent support and tailored recommendations to address needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Handle customer inquiries and suggestions courteously and professionally
- Crossed trained and provided back-up support for organizational leadership
- Responded to customer requests for product, services and company information
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and concerns
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Self-motivated, with a strong sense of personal responsibility
- Skilled to work independently and collaboratively in a team environment
Collection Agent/Customer Service Rep
PNC Mortgage
07.2016 - 09.2019
- Developed expertise in multiple collections software systems for seamless transitions between different clients' needs
- Analyzed customer financial records to determine appropriate payment plan
- Established relationships with customers to encourage payment on delinquent accounts
- Processed debtors payments and updated accounts to reflect new balance
- Trained and mentor new collection representatives
- Maintained a high volume of calls and met demands of a busy and productive group
Office Manager
HTCI CO
01.2010 - 07.2016
- Worked in the office and remotely from home
- Primary duties included accounts receivable, accounts payable and payroll
- Scheduling of production and ordering of supplies
Education
Diploma - General Studies
Beavercreek High School
Beavercreek, OH05.1995
Skills
- Staff training
- Escalation management
- Active listening
- Calm and Professional Under Pressure
- Research
- Complaint Investigation
- Live chat messaging
- Order and Refund Processing
- Clerical Support
- Customer Support
- 45 WPM
- Computer Skills
- Customer Relationship Management
- Follow-up Skills
- Prioritizations
- Copiers
- Scanners
- Fax Machines
- Multi Lines Phones
- Complaint Handling
- Remote Office Availability
- MS Word
- Office
- Salesforce
- Administrative and Office Support
- Goal oriented
- Market awareness
- Persuasive speaking
- Brand promotion
- Mobile device management
- Teamwork and collaboration
- Friendly and helpful
- Time management
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Multitasking
Timeline
Cell Phone Sales Representative
Wireless Choice of Dayton
01.2025 - Current
Retail Sales Associate
Spectrum
03.2024 - 01.2025
Customer Service Rep/Sales/Chat support
Victoria's Secret & CO
09.2019 - 03.2024
Collection Agent/Customer Service Rep
PNC Mortgage
07.2016 - 09.2019
Office Manager
HTCI CO
01.2010 - 07.2016
Diploma - General Studies
Beavercreek High School
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