Melissa Ray
Lafayette,IN
Summary
Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains and folds laundered linens. Superior work ethic and strong multitasking skills. Dependable Laundry Worker with solid customer service, communication and relationship-building abilities developed over 20 years of experience in similar roles. Good sorting, documentation and organizing skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Laundry Attendant
Lafayette Laundry
02.2024 - Current
- Observed and adjusted machine cycle times, achieving quality results.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Operated machines correctly by following machine instructions and safety regulations.
Seasonal Delivery Driver
UPS
11.2023 - 12.2023
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Supported warehouse operations when needed, contributing to well-rounded understanding of company logistics processes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Cleaner Helper
Pfleeger-Shook Management
06.2023 - 09.2023
- Used power scrubbing and waxing machines to scrub and polish floors.
- Replaced light bulbs and other electrical fixtures as needed.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Efficiently managed time allocation between multiple areas requiring attention, ensuring all spaces were serviced within designated timeframes.
- Developed and implemented comprehensive cleaning plan for entire building.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Handled equipment, chemicals, and materials properly and with caution.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Organized and used industrial cleaning products following strict safety procedures.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Supervised supplies in inventory and submitted reorder requests.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Contributed to well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within facility.
- Demonstrated adaptability by taking on additional responsibilities during staff shortages or high-demand periods.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in team environment.
- Paid attention to detail while completing assignments.
Seasonal Delivery Driver
UPS
11.2022 - 12.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Upheld high standards of professionalism while representing company during interactions with customers, vendors, and other stakeholders.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Inspected load security and checked for damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
Home Health Aide
Heart Of Gold Care At Home
09.2005 - 03.2021
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Transported clients for medical and personal outings.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Provided emotional support to patients and families during difficult times, promoting positive atmosphere conducive to healing.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Trained new staff members on best practices for home health care.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring clean and organized living space for patients.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide highest quality of personalized assistance.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Assisted disabled clients to support independence and well-being.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with end-of-life care.
Cashier, Assistant Manager and Store Manager
Village Pantry
09.1999 - 07.2004
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Implemented loss prevention measures to reduce instances of theft and shrinkage within store.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
- Created employee schedules to align coverage with forecasted demands.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within team.
- Contributed to positive work environment through strong teamwork and proactive communication with colleagues.
- Responded quickly to safety hazards or potential security breaches, protecting both employees and customers from harm.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Participated in ongoing training sessions to stay updated on company policies, procedures, and industry best practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Improved overall store cleanliness and presentation, resulting in more welcoming atmosphere for customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Assisted in recruiting, hiring and training of team members.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Supported store manager in achieving target metrics by actively promoting upsell opportunities at checkout counters.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with strong work ethic.
- Demonstrated creativity and resourcefulness through development of innovative solution
- Identified issues, analyzed information and provided solutions to problems.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Criminal Justice
South University
Savannah, GA08.2025
Skills
- Equipment Maintenance
- Problem-Solving
- Equipment training
- Adherence to Policies
- Customer Service
- Safety Procedures
- Laundry equipment operation
- Flexible Schedule
- Operating dryers
- Laundry room operations
- Attention to Detail
- English Fluency
- Teamwork and Collaboration
- Work Prioritization
- Guest Relations
- Operating equipment
- Workplace Cleanliness
- Time Management
- Recordkeeping
- Active Listening
- Social Perceptiveness
- Organization and Time Management
- Networking
- Dependable and Responsible
- Verbal Communication
- Customer Relations
- Multitasking Abilities
- Self-Directed
- Analytical Thinking
- Good Telephone Etiquette
- PPE use
Timeline
Laundry Attendant
Lafayette Laundry
02.2024 - Current
Seasonal Delivery Driver
UPS
11.2023 - 12.2023
Cleaner Helper
Pfleeger-Shook Management
06.2023 - 09.2023
Seasonal Delivery Driver
UPS
11.2022 - 12.2022
Home Health Aide
Heart Of Gold Care At Home
09.2005 - 03.2021
Cashier, Assistant Manager and Store Manager
Village Pantry
09.1999 - 07.2004
No Degree - Criminal Justice
South University