Jira
Hi, I’m
MELISSA RAYMOND
Operations & Project Manager
Crownsville,MD
Summary
Talented professional, knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
years of professional experience
1
Certificate
4
years of post-secondary education
Work History
Groundswell (Formerly CollabraLink Technologies)REMOTE
Growth Operations Lead
06.2023 - Current
Job overview
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within federal services and software sales environment.
- Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
- Collaborated with sales and marketing departments to support client acquisition.
- Managed budget allocation and resource utilization to maximize Growth team ROI.
- Spearheaded optimization and administration of Salesforce, enhancing data accuracy and streamlining processes across organization.
- Created and implemented custom objects, workflows, and validation rules to improve data quality and workflow automation, resulting in increased team productivity.
- Used data-driven insights to inform decision-making processes and identify areas for improvement.
- Facilitated collaboration between sales, marketing, and operations teams, aligning efforts towards company objectives.
- Oversaw Growth Operations budget, including Marketing and Communications, to identify cost savings.
- Participated in proposal process for major ($100M+) federal IT contract bids, setting up Capture Reviews and meetings with C-level leadership on regular cadence.
Groundswell (Formerly CollabraLink Technologies)REMOTE
PMO Leader
02.2019 - 06.2023
Job overview
- Portfolio-Level leadership resource across Health and Civilian programs, ensures smooth operation of delivery teams and uniform application of best practices between projects.
- Assesses operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Identifies and plans resources required to meet project goals and objectives.
- Achieves project deadlines by coordinating with contractors to manage performance.
- Developed and owned all Risk Management for a large-scale program.
- Oversees timecard data collection and financial forecasting updates for the program, covering both T&M and FFP CLIN reporting.
- Reviews and approves monthly invoices.
- Maintains positive relationships with program subcontractor partners.
- Interviews resources for technical, product, and PMO team positions.
- Develops and implements strategic project plans to meet business objectives.
- Coordinates materials procurement (software) and required services for projects within budget requirements.
- Owns multiple Program Leadership Team meetings, with and without client attendance.
- Fields time sensitive client requests, moved work through the right teams to meet deadlines.
- Utilizes JIRA and Confluence for workflow management, reporting, and documentation storage.
- At the request of executive leadership, steps into other programs in times of turmoil to reduce errors in monthly invoicing and better manage tasks.
- Stood up and ran the PMO function of the $18-20 M per year MACPRO (Medicaid and CHIP Program) software development program.
- Acted as a Scrum Master for the MACPRO Leadership team.
- Provided consistent customer service to the Centers for Medicare & Medicaid Services client team.
- Wrote, revised, and trained staff on all PMO processes and functions.
- Led the preparation of the CMMI Services 3.0 appraisal in January 2021, resulting in zero weaknesses.
- Re-designed existing monthly deliverables to increase quality and efficiency (approximately 15 hours of labor reduced to approximately 1 hour of labor).
- Produced all process documentation for Project Management processes including Risk Management, Quality Management, Onboarding, and Status Reporting.
- Advanced knowledge of collaboration tools (Slack, SharePoint, Google Hangouts, Google Drive, JIRA, Trello, Zoom, Microsoft Teams).
- Served as a founding member of the Groundswell Project Management Community of Practice Steering Committee.
T-Rex SolutionsGREENBELT, MD
Procurement Analyst/Program Analyst
03.2017 - 02.2019
Job overview
- In compliance with Federal Acquisition Regulations, managed day-to-day procurement activities and small projects on behalf of the United States Census Bureau for the 2020 Decennial Census Technical Integrator (TI) Program
- Researched and evaluated vendors to determine suitability of products and contract and pricing negotiations
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries
- Supported senior company leaders by delivering reports outlining performance to drive process improvements
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations
- Integrated with the Bill of Materials (BOM) team, managing the entirety of all materials procurements across the program
- Maintained program procurement schedule, providing estimated delivery dates to leadership for risk escalation, mitigation planning
- Produced Purchase Requisitions (PR) and Purchase Orders (PO) for hardware, software, and services critical to the schedule milestones for the TI program
- Lead technical review meetings to perform quality checks on draft PRs, validated program needs are being met
- Lead weekly Procurement IPT, bi-weekly team status tag-ups, provided a thorough status of all procurements, issues and concerns, upcoming deliveries, to stakeholders and program leadership
- Performed monthly audits on Procurement data/documentation, ensuring accurate record keeping
- Program Subject Matter Expert on Supply Chain Risk Assessment (SCRA) documentation, to ensure compliance with Department of Commerce (DoC) requirements
- Communicated with the program Contracting Officer (CO)/Contracting Officer's Representative (COR) on program status and needs/issues
- Inaugural member of the T-Rex Women's Networking Group – Lead a session for the group in April 2018
Rockhammer Talent SolutionsGREENBELT, MD
PMO Support Analyst
11.2016 - 03.2017
Job overview
- Provided comprehensive managerial support to the Program Director and Deputy Program Director for the, for the 2020 Decennial Census Technical Integrator (TI) program.
- Organized and supported high-level program meetings, taking thorough minutes as a deliverable to the customer.
- Recorded and followed up on action items assigned during meetings.
- Trained new program support staff as they joined the program, prepared training materials as needed.
- Utilized tact and discretion when working with project stakeholders in sensitive areas such as budget and customer relations.
- Hired by the prime contractor on the Census TI program in the first four months of employment for a role with more responsibility.
CSRAWOODLAWN, MD
PMO Analyst
02.2015 - 11.2016
Job overview
- Provided analysis and quality control for the Program Director in order to ensure compliance with contract requirements
- Coordinated with Project Managers and Program Support staff to verify proposal details including funding changes, Period of Performance dates, and labor charges ahead of client delivery
- Liaised with the Contract Office Representative (COR) at the Social Security Administration
- Worked alongside Program Controls Office (PCO) Finance team to properly reallocate funds across task orders and across the contract to account for variations in project cost/schedule
- Performed regular internal audits of Business Management Office (BMO) documentation
- Compiled and edited deliverables as needed
- Produced process training documentation
- Produced and edited contract documentation, including Task Order Workplan Proposals and Re-plans in collaboration with Project Managers
- Utilized tact and discretion when working with project stakeholders in sensitive areas such as budget and customer relations
- Accomplishments
- Completed in depth audits of timekeeping records to verify proper labor rates, as well as audits of budget deliverables/invoices for accuracy
- Created process documents for various audit procedures
CSRAWOODLAWN, MD
Junior Project Manager
Job overview
- Provided analysis across disciplines, including business operations, publications and graphics, quality assurance, technical editing, and program administration
- Supported project management on an enterprise-level laptop deployment project for the Social Security Administration
- Maintained project schedule and change management controls
- Served as the project contact for all shipping and close-out documentation related issues
- Managed Government Furnished Equipment (GFE) inventory
- Produced project training materials
- Collected, reviewed, and corrected end user data to ensure quality control
- Performed customer outreach to establish and maintain project scope at job sites
- Interviewed and onboarded technical resources during surge hiring
- Compiled and edited deliverables
- Developed all procedures facilitating the domestic and international shipment of over 14,000 laptops to Social Security Administration field and regional offices, managed packaging and shipping vendors, and generated all necessary customs documentation.
Education
Towson University, Baltimore, MD
Bachelor of Science from Political Science
08.2010 - 05.2014
Skills
Waterfall and Agile Methodologies
undefinedCertification
Project Management Professional (PMP), Project Management Institute (PMI). July 2021
Affiliations
Project Management Institute
Software
Confluence
Trello
MS Office
Google Suite
Slack
MS Teams
Workday
Salesforce
Timeline
Growth Operations Lead
Groundswell (Formerly CollabraLink Technologies)
06.2023 - Current
PMO Leader
Groundswell (Formerly CollabraLink Technologies)
02.2019 - 06.2023
Procurement Analyst/Program Analyst
T-Rex Solutions
03.2017 - 02.2019
PMO Support Analyst
Rockhammer Talent Solutions
11.2016 - 03.2017
PMO Analyst
CSRA
02.2015 - 11.2016
Towson University
Bachelor of Science from Political Science
08.2010 - 05.2014
Junior Project Manager
CSRA
Project Management Professional (PMP), Project Management Institute (PMI). July 2021
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