Jira
Hi, I’m
MELISSA RAYMOND
Project Manager
Crownsville,MD
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
years of professional experience
1
Certificate
Work History
Groundswell (formerly CollabraLink Technologies)Remote, MD
Program Manager - NOAA Account
04.2024 - Current
Job overview
- Managed an account of three NOAA programs, six total task orders, staff of approximately 50 full time employees, annual revenue of $13 Million.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with federal staff and internal stakeholders, ensuring support for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Addressed and resolved technical, financial, and operational concerns by working with team members and executive leadership.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Negotiated with clients about contract payment structure, maximizing billing month over month.
- Navigated unprecedented uncertainty in the federal contracts space, leading team changes with a people-first mentality while meeting business requirements.
Groundswell (Formerly CollabraLink Technologies)REMOTE, MD
Growth Operations Lead
06.2023 - 04.2024
Job overview
- Leveraged CRM system improvements to develop leadership dashboards, which informed C-Suite level decision making.
- Implemented custom objects in Salesforce to track requests for the share services teams, producing quantitative analyses of performance across multiple business functions.
- Performed Annual Operations Planning (AOP) and Account Planning activities for the upcoming fiscal year, including cost estimates for materials and labor, and proposed efficiencies to keep the operating budget lean.
- Produced recommendations to increase data fidelity in the CRM system, in order to drive more accurate data-based decisions by leadership.
- Developed a new Account Tree to align with profit-centers and key clients for the upcoming fiscal year.
- Assessed marketing costs and outcomes based on prior year spending.
- Facilitated collaboration between sales, marketing, proposal, and project teams, aligning priorities with key company objectives.
- Participated in proposal process for major ($100M+) federal IT contract bids, setting up Capture Reviews and meetings with C-level leadership on regular cadence.
Groundswell (Formerly CollabraLink Technologies)REMOTE, MD
PMO Lead
02.2019 - 06.2023
Job overview
- Portfolio-Level leadership resource across Health and Civilian programs, ensured smooth operation of delivery teams and uniform application of best practices between projects.
- Developed and owned all Risk Management for a large-scale federal contract.
- Oversaw timecard data collection and financial forecasting updates for the program, covering both T&M and FFP CLIN reporting.
- Reviewed and approved monthly invoices.
- Maintained positive relationships with external partners and internal operations teams.
- Interviewed resources for technical, product, and PMO team positions.
- Fielded time sensitive client requests, moved work through the right teams to meet deadlines.
- At the request of executive leadership, stepped into other programs in times of turmoil to reduce errors in monthly invoicing and better manage tasks.
- Stood up and ran the PMO function of the $18-20 M per year MACPRO (Medicaid and CHIP Program) software development program.
- Acted as a Scrum Master for the MACPRO Leadership team.
- Led the preparation of the CMMI Services 3.0 appraisal in January 2021, resulting in zero weaknesses.
- Re-designed existing monthly deliverables to increase quality and efficiency (approximately 15 hours of labor reduced to approximately 1 hour of labor).
- Produced all process documentation for Project Management processes including Risk Management, Quality Management, Onboarding, and Status Reporting.
- Advanced knowledge of collaboration tools (Slack, SharePoint, Google Hangouts, Google Drive, JIRA, Trello, Zoom, Microsoft Teams).
- Served as a founding member of the Groundswell Project Management Community of Practice Steering Committee.
T-Rex SolutionsGREENBELT, MD
Procurement Analyst/Program Analyst
03.2017 - 02.2019
Job overview
- In compliance with Federal Acquisition Regulations (FAR), managed day-to-day procurement activities and small projects on behalf of the United States Census Bureau for the 2020 Decennial Census Technical Integrator (TI) Program, a DPAS procurement program.
- Researched and evaluated vendors to determine suitability of products and contract and pricing negotiations.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Integrated with the Bill of Materials (BOM) team, managing the entirety of all materials procurements across the program.
- Maintained program procurement schedule, providing estimated delivery dates to leadership for risk escalation, mitigation planning.
- Program Subject Matter Expert on Supply Chain Risk Assessment (SCRA) documentation, to ensure compliance with Department of Commerce (DoC) requirements
- Communicated with the program Contracting Officer (CO)/Contracting Officer's Representative (COR) on program status and needs/issues
- Inaugural member of the T-Rex Women's Networking Group – Lead a session for the group in April 2018
Rockhammer Talent SolutionsGREENBELT, MD
PMO Support Analyst
11.2016 - 03.2017
Job overview
- Provided comprehensive managerial support to the Program Director and Deputy Program Director for the, for the 2020 Decennial Census Technical Integrator (TI) program.
- Organized and supported high-level program meetings, taking thorough minutes as a deliverable to the customer.
- Recorded and followed up on action items assigned during meetings.
- Trained new program support staff as they joined the program, prepared training materials as needed.
- Utilized tact and discretion when working with project stakeholders in sensitive areas such as budget and customer relations.
- Hired by the prime contractor on the Census TI program in the first four months of employment for a role with more responsibility.
CSRAWOODLAWN, MD
PMO Analyst
02.2015 - 11.2016
Job overview
- Provided analysis and quality control for the Program Director in order to ensure compliance with contract requirements
- Coordinated with Project Managers and Program Support staff to verify proposal details including funding changes, Period of Performance dates, and labor charges ahead of client delivery
- Liaised with the Contract Office Representative (COR) at the Social Security Administration
- Worked alongside Program Controls Office (PCO) Finance team to properly reallocate funds across task orders and across the contract to account for variations in project cost/schedule
- Performed regular internal audits of Business Management Office (BMO) documentation
- Produced process training documentation
- Produced and edited contract documentation, including Task Order Workplan Proposals and Re-plans in collaboration with Project Managers
- Completed in depth audits of timekeeping records to verify proper labor rates, as well as audits of budget deliverables/invoices for accuracy
- Created process documents for various audit procedures
2020 Company, LLCWoodlawn, MD
Management Intership
01.2010 - 08.2011
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
Towson UniversityBaltimore, MD
Bachelor of Science from Political Science
08.2010 - 2014.05
Skills
Client Interfacing
undefinedCertification
Project Management Professional (PMP), Project Management Institute (PMI). Obtained July 2021, Renewed 2024
Affiliations
Project Management Institute
Software
Confluence
Trello
MS Office
Google Suite
Slack
MS Teams
Workday
Salesforce
Timeline
Program Manager - NOAA Account
Groundswell (formerly CollabraLink Technologies)
04.2024 - Current
Growth Operations Lead
Groundswell (Formerly CollabraLink Technologies)
06.2023 - 04.2024
PMO Lead
Groundswell (Formerly CollabraLink Technologies)
02.2019 - 06.2023
Procurement Analyst/Program Analyst
T-Rex Solutions
03.2017 - 02.2019
PMO Support Analyst
Rockhammer Talent Solutions
11.2016 - 03.2017
PMO Analyst
CSRA
02.2015 - 11.2016
Towson University
Bachelor of Science from Political Science
08.2010 - 2014.05
Management Intership
2020 Company, LLC
01.2010 - 08.2011
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