MELISSA REAL
Kissimmee,USA
Summary
Dedicated QA Engineer student with expertise in testing and quality assurance. Skilled in identifying defects and improving software reliability and user experience. Known for delivering consistent results and collaborating effectively within teams. Engaged in learning automated testing techniques and utilizing tools such as Postman and JIRA.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Agent
Marriot International
01.2025 - Current
- Streamlined check-in and check-out processes to enhance guest satisfaction.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Analyzed booking patterns and implemented pricing adjustments to optimize revenue management strategies.
- Provided concierge services, including restaurant reservations and transportation arrangements.
- Updated hotel information systems regularly for accurate record-keeping and department communication.
- Processed payments efficiently, reducing billing discrepancies and disputes.
- Managed guest complaints promptly, reinforcing customer loyalty through effective resolutions.
- Conducted audits on reservation records to maintain accuracy and prevent overbooking.
Specialty Server/Bartender
Marriott International, Inc.
08.2022 - 01.2025
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Answered customers' questions, recommended items and recorded order information
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing and cash management practices
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Applied comprehensive knowledge of alcoholic beverages to increase daily beverage sales
- Worked with POS system to place orders, manage bills and handle complimentary items
Box Office Attendant
Marriott International
09.2015 - 01.2021
- Helped customers select products that best fit their personal needs
- Worked as a team member to provide the highest level of service to customers
- Offered exceptional customer service to differentiate and promote the company brand
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Received and processed cash and credit payments for in-store purchases
Security Officer
Marriott International
07.2018 - 10.2020
- Patrolled the premises to ensure safety of employees and visitors
- Responded quickly to medical emergencies, bomb threats and fire alarms
- Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement
- Provided security presence for meetings and convention events, acting as visible deterrent to criminal activity and rule infractions
- Observed potential threats to security of building, visitors and personnel
- Issued security badges and visitor passes to all guests
- Monitored security cameras and fire, building and alarm systems
Nurse Scribe
ScribeAmerica LLC
07.2018 - 04.2019
- Prepared paperwork for admissions and discharges
- Used Cerner medical record software every day and developed advanced skills
- Followed clinicians and nurses throughout the shift in high-volume, busy environments
- Maintained understanding of all active patients in order to facilitate workflow
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts
- Received dictation and created high-quality documents
Facilitator
Center for Autism and Related Disorders
03.2018 - 09.2018
- Conducted needs assessments for families with relatives with Autism or Asperger's
- Facilitated parent support groups that addressed topics such as positive discipline and parenting styles
- Educated families about available services and resources for those with Autism
Education
Bachelor of Science - Pre-Clinical Health Sciences, Health Services Administration
University of Central Florida
12.2019
Associate of Arts - General Education
Valencia College
05.2016
QA Engineering
TripleTen Tech
Skills
- Microsoft Office Suite
- MICROS 9700 HMS
- Client relations management
- Communication skills
- Electronic surveillance systems
- Activity monitoring
- Time management strategies
- Report writing proficiency
- Conflict resolution techniques
- Hospitality service expertise
- Test-driven development
- Process validation
- System testing
- Test planning
- Manual testing
Certification
AIGPE Six Sigma Yellow Belt
Timeline
Front Office Agent
Marriot International
01.2025 - Current
Specialty Server/Bartender
Marriott International, Inc.
08.2022 - 01.2025
Security Officer
Marriott International
07.2018 - 10.2020
Nurse Scribe
ScribeAmerica LLC
07.2018 - 04.2019
Facilitator
Center for Autism and Related Disorders
03.2018 - 09.2018
Box Office Attendant
Marriott International
09.2015 - 01.2021
Bachelor of Science - Pre-Clinical Health Sciences, Health Services Administration
University of Central Florida
Associate of Arts - General Education
Valencia College
QA Engineering
TripleTen Tech
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