Melissa Rebelo
Manchester,NH
Summary
Dedicated professional with a proven track record at Rest Assured LLC, enhancing patient well-being through exceptional patient care and personal hygiene assistance. Leveraged strong managerial skills at Dunkin’ Donuts to boost customer satisfaction and loyalty. Expert in meal preparation, combining hard and soft skills to deliver outstanding service and support.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Rest Assured Llc
01.2014 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Followed nutritional plans to prepare optimal meals.
Manager
Dunkin’ Donuts
10.2004 - 12.2013
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Commonwealth-Parkville School
San Juan Puerto Rico 07.2001
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
Timeline
Home Health Aide
Rest Assured Llc
01.2014 - Current
Manager
Dunkin’ Donuts
10.2004 - 12.2013
High School Diploma -
Commonwealth-Parkville School
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