Melissa Redding
Victoria
Summary
Dependable professional with a proven track record of success in process improvement and workflow optimization. Strong attention to detail and proactive approach contribute to team efficiency. Demonstrates exceptional multitasking abilities in fast-paced environments, ensuring high-quality outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Digital Deposit Specialist
TDECU
Sugarland
10.2024 - Current
- Reviewed documents for accuracy prior to submission or publication.
- Provided technical support for customers in resolving complex issues.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Senior Member Specialist
TDECU
Victoria
10.2018 - 10.2024
- Created reports of member accounts activity, such as deposits, withdrawals, loan payments.
- Provided advice and guidance to members on financial products and services.
- Developed relationships with members and offered solutions to meet their needs.
- Performed daily balancing activities for assigned branch's teller line operations.
- Educated members on fraud prevention techniques, security procedures, and other safety measures.
- Resolved customer inquiries regarding account maintenance or technical issues with online banking system.
- Processed complex transactions such as wire transfers and ACH payments for members' accounts.
- Cross-sold additional bank products and services to existing members.
Retail Sales Associate
AT&T Mobility
Victoria
05.2016 - 09.2018
- Demonstrated knowledge of store products and services.
- Participated in team meetings and training sessions.
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product for their needs.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized displays to attract customers and promote sales.
- Kept informed about new products arriving at the store on a regular basis.
- Provided product information and answered customer questions.
- Demonstrated product features to customers.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Handled customer complaints in a professional manner.
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Stocked shelves with merchandise according to company standards.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Personal Banker
Bank of America
Victoria
07.2014 - 05.2016
- Promoted additional bank services through personal contact with customers.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Recognized opportunities for cross-selling additional banking products or services.
- Processed loan applications according to established guidelines.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Conducted account openings and closings for clients.
- Advised customers on various financial products available from the bank.
Education
High School Diploma -
Stroman High School
Victoria, TX03-1997
Some College (No Degree) -
Victoria College
Victoria, TXSkills
- Document review
- Transaction processing
- Account maintenance
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Knowledge sharing
- Expert problem solving
- Goal setting
- Organizational development
- Issue research
- Team leadership
References
References available upon request.
Timeline
Digital Deposit Specialist
TDECU
10.2024 - Current
Senior Member Specialist
TDECU
10.2018 - 10.2024
Retail Sales Associate
AT&T Mobility
05.2016 - 09.2018
Personal Banker
Bank of America
07.2014 - 05.2016
High School Diploma -
Stroman High School
Some College (No Degree) -
Victoria College
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