Melissa Redford
Dunedin,FL
Summary
Dynamic retail professional with extensive experience at Surfside Food and Deli, excelling in cash management and customer service. Proven track record of enhancing operational efficiency and increasing customer satisfaction through effective complaint resolution, staff training and vendor management. Strong attention to detail and commitment to workplace safety drive success in fast-paced environments.
Punctual and honest Management with solid background in Retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Expert retail sales professional offering 15+ years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
13
13
years of professional experience
Work History
Cashier/Manager
Surfside Food and Deli
04.2021 - 01.2026
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Implemented strict loss prevention protocols, effectively minimizing shrinkage and theft incidents.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Negotiated with vendors for more favorable payment terms, positively impacting cash flow.
- Streamlined check-out process, significantly reducing customer wait times by training staff on advanced POS systems.
- Led transition to new POS system, minimizing downtime and training staff effectively.
- Introduced customer feedback system, leveraging insights to improve service and product offerings.
- Maximized store sales by cross-selling additional products during checkout.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Coordinated promotional price changes, ensuring accurate pricing information at the register level.
- Enhanced security measures, reducing instances of fraud at point of sale.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed approximately 100 customers, numerous delivery's from vendor's, 20 incoming calls per day from customers,
Assistant Manager
Dollar Tree
09.2012 - 01.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Managed approximately 15 employees, 7 vendors and numerous incoming calls per day from customers
Education
Phlebotomy Certificate - Phlebotomy
American Health Institute
Seminole, FL06-2011
Certified Nursing Assistant - Nursing Assistant
Pasco-Hernando State College
New Port Richey, FL06-1992
Associate of Arts - Business Administration
Rasmussen College
Pasco, FL12-1990
Skills
- Store promotions
- Cash management expertise
- Service excellence
- Consistently punctual
- Workplace safety
- Strong attention to detail
- Store operations management
- POS system proficiency
- Staff training
- Quality control
- Vendor management
- Effective complaint management
Timeline
Cashier/Manager
Surfside Food and Deli
04.2021 - 01.2026
Assistant Manager
Dollar Tree
09.2012 - 01.2020
Phlebotomy Certificate - Phlebotomy
American Health Institute
Certified Nursing Assistant - Nursing Assistant
Pasco-Hernando State College
Associate of Arts - Business Administration
Rasmussen College