Melissa Reed-Olszewski
Medical Receptionist and manager
Sparks,NV
Summary
Highly organized and dedicated Administrative Assistant, with proven track record of providing exceptional customer service in a fast-paced environment with clients and/or patients. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Eighteen years in data entry, schedule management, office management and patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette, back-office patient pre-testing and organizational skills.
Eight years with the American Cancer Society's Relay for Life. Volunteering and becoming employed by the American Cancer Society. Managing and leading constituents in fundraising events for Relay for Life.
Computer Knowledge: Office Mate, Microsoft Word, Microsoft Publisher, Lotus, Microsoft Excel, Outlook, Kronos, Optomap certified.
Overview
31
31
years of professional experience
Work History
Front Desk/Receptionist/Back Office
Dr. Jonathan Smith O.D.
10.2015 - Current
- Managed front desk operations, ensuring smooth patient check-ins and appointments.
- Assisted in processing insurance claims, improving reimbursement timelines.
- Manage a multi-line phone system with up to 30 incoming calls per day
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled and confirmed patient appointments.
- Prepared patient charts accurately and neatly for clinic.
- Back-office organization.
- Resolved patient inquiries and concerns with professionalism and empathy.
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Pretested patients for exam with optical machines.
- Trained new reception staff on office protocols and customer service standards.
Front Desk Receptionist
PepsiCo
08.2013 - 10.2015
- Executed payroll on a weekly basis Opened and properly distributed incoming mail.
- Greeted numerous visitors, vendors and interview candidates.
- Write donations and schedule for delivery.
- Reconcile donation inventory each month.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Assisted with receptionist duties, file organization and research and development.
Community Relationship Manager
American Cancer Society
05.2012 - 09.2014
- Created and executed flawless presentations.
- Built relationships with constituents and the community to promote long term business and volunteer growth.
- Prospected and conducted face-to-face meetings with business executives and directors for sponsorship opportunities throughout assigned territory.
- Consulted with sponsors, teams and committee to increase event revenue.
- Cultivated effective partnerships with engineering, marketing, sales and customer support staff.
- Developed and implemented campaigns for email, online advertising, search engines and direct mail.
- Recruited and mentored committee members to work independently in their communities while sharing the mission of the American Cancer Society.
Stage Manager
Tahoe Players
03.1995 - 12.2012
- Oversaw all phases of theatre productions for Tahoe Players from pre to post production.
- Offered feedback on quality of segments and coached other actors and stage crew on how to improve segments.
- Acted as liason between director and venue
- Supervised 200 actors, including mentoring cast and enforcing rules, deadlines and safety.
- Ticket sales and box office experience.
- Collaborated with producers, directors and musicians.
Front Desk/Receptionist/Back Office
Dr. Jonathan Smith O.D.
06.1997 - 03.2012
- Verified patients’ eligibility and claims status with insurance agencies.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Professionally and courteously verified appointment times with patients.
- Prepared patient charts accurately and neatly for the clinic.
- Back Office
- Investigate and resolved customer inquiries in a timely and empathetic manner.
- Maintained strict patient and physician confidentiality.
Education
High School Diploma -
Incline High School
Incline Village, NV06-1997
Skills
- Professional phone etiquette
- Filing and data archiving
- Works well under pressure
- Leadership
- Creative and innovative
- Resolution-oriented
- HIPAA compliance
- Patient scheduling
- Optomap retinal scan skillfulness/certified
- Skilled and adept multi-tasker
- Resourceful and reliable worker
- Appointment setting
- Office management professional
- People-oriented
- Budget development
Timeline
Front Desk/Receptionist/Back Office
Dr. Jonathan Smith O.D.
10.2015 - Current
Front Desk Receptionist
PepsiCo
08.2013 - 10.2015
Community Relationship Manager
American Cancer Society
05.2012 - 09.2014
Front Desk/Receptionist/Back Office
Dr. Jonathan Smith O.D.
06.1997 - 03.2012
Stage Manager
Tahoe Players
03.1995 - 12.2012
High School Diploma -
Incline High School