Summary
Work History
Education
Skills
Timeline
Generic

Melissa Reedy

Brooksville

Summary

Compassionate Mental Health Technician with extensive experience at Springbrook Hospital, skilled in crisis intervention and patient safety management. Proven ability to foster trust and promote self-care among patients, enhancing their mental well-being. Adept at behavior observation and treatment planning, ensuring effective support during critical moments.

Work History

Mental Health Tech

Springbrook Hospital

Cna

Oak Hill Senior Living

Cna

SHIFTKEY

Mental Health Technician

Springbrook Hospital
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.

Cna

Sullivan Healthcare
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Assistant Manager

Dollar General
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Lab Technician Intern

CSL Plasma
  • Developed strong time-management skills through the prioritization of daily tasks while meeting tight deadlines under pressure.
  • Enhanced lab efficiency by implementing proper sample preparation and storage techniques.
  • Provided technical support for visiting researchers during their experiments by sharing expertise on equipment operation and usage.
  • Supported senior lab technicians with equipment setup, calibration, and maintenance tasks, streamlining daily operations.
  • Improved inventory management by consistently tracking and replenishing consumables as needed, preventing delays in research activities.
  • Aided in troubleshooting and resolving minor equipment malfunctions, minimizing downtime and maintaining productivity.
  • Received positive feedback from supervisors regarding attention to detail when following experimental protocols leading to fewer errors during experiments.
  • Continuously updated knowledge base by attending relevant seminars and workshops within the scientific community to stay current on industry trends and advancements in technology.
  • Conducted routine laboratory tests with precision, ensuring timely and accurate results for researchers.
  • Maintained a clean and organized work environment, adhering to strict safety protocols and reducing the likelihood of accidents.
  • Gained hands-on experience in various laboratory techniques such as pipetting, centrifugation, and spectroscopy to improve experimental data quality.
  • Maintained detailed documentation of all conducted experiments ensuring easy access to historical data for future reference.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Troubleshot and resolved equipment and process issues.
  • Monitored and documented safety standards to verify compliance.
  • Trained and supervised junior technicians in laboratory protocols.
  • Provided support and guidance to junior lab staff.
  • Cooperated with other technicians to develop and test new protocols.

Education

General Studies

Sullivan High School
Sullivan, IL
05.1999

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Patient safety management
  • Crisis intervention
  • Behavioral management
  • Progress monitoring
  • Substance abuse awareness
  • Empathy development
  • Treatment Planning
  • Clinical documentation
  • Self-care promotion
  • Anxiety management
  • Mental health first aid
  • Depression support

Timeline

Mental Health Tech

Springbrook Hospital

Cna

Oak Hill Senior Living

Cna

SHIFTKEY

Mental Health Technician

Springbrook Hospital

Cna

Sullivan Healthcare

Assistant Manager

Dollar General

Lab Technician Intern

CSL Plasma

General Studies

Sullivan High School

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